Roon core randomly stops playing and shows “waiting for roon core”

Roon Core Machine

Model: Custom Mini-pc
CPU: i7 11th gen
RAM: 16GB Ram
OS: Ubuntu 20.04.4

Networking Gear & Setup Details

Mikrotik CCR1009-7G-1C-1S+PC
Mikrotik CRS106-1C-5S
Etherregen switch
Asus RT-AC5300
Synology NAS DS918+

Connected Audio Devices

MSB Reference DAC(Through ProUSB)

Number of Tracks in Library

60,439 Tracks

Description of Issue

When listening to a music through roon, the music randomly stops and says “waiting for roon core” on my screen. After 2-3 minutes, it starts working again. I mainly listen to music through Qobuz

Any help is appreciated. Please let me know if there is any additional info you would like.

Hey @Barkin_Koral,

First off, welcome to the community! I’m excited you’re here and apologize that its an issue that prompted your first post - along with the long delay in getting to your thread. I very much appreciate your patience to that regard!

Digging right into your issue, I’m not able to see your core device online to enable diagnostics. If possible, could you please reproduce the issue and use the directions found here and send over a set of logs to our File Uploader?

I’ll be on standby for a status update! :+1:

I’m hoping to see this problem solved. I’ve had the exact same problem of Roon randomly stopping, for minutes at a time, sometimes looking for the core, sometimes just freezing. I’m was running the Core off a USB drive connected to Synology 218+. Whether playing local files or Qobuz, on several different endpoints (PC, Yamaha & Denon AVRs via Airplay.) All connected with good ethernet cables. I finally stopped the issue by installing new core on another mini-PC and pointed to the music files on the Synology. Works flawlessly. But this means I have to keep the mini-PC on all the time, which I’d rather not do. It looks like a number of folks have had issues with Synology NASs; perhaps Synology NASs just don’t have the chops to run Roon?

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