Roon Core & Remote recent slowdown

[Agrippa]

Roon Core Machine

Surface Pro 3
Intel Core I5-4300U 1.90gHz 4 logical processors
8G Physical RAM
9.16G Virtual Ram

Roon 2.0 (build 1244) production (64bit)

Networking Gear & Setup Details

Nest WiFi Router
Model H2D
Software v14150.376.32

Synology DS918+
8TB/17.5TB 45% used
(1.5gHz, 4 CPU Core, Phys RAM 4096MB)

(no port forwarding rules enabled…)

Connected Audio Devices

Cocktail Audio x45
Samsung Galaxy 9 (used as remote)

Number of Tracks in Library

85,296 tracks, 5094 albums
Tidal HD subscription

Description of Issue

Since February or so, my Roon Core at times has been running very slow. Probably around 1/2 the time I pull roon remote up on my phone it takes forever for the run symbol to cycle off. At times the controls are just static and don’t respond to my touch for minutes at a time. This does not appear to be just a problem with remote on my phone, the core on a surface pro tablet also is unresponsive when I get frustrated with my phone and go to my listening room to try or reboot. The core also looses connection to my cocktailaudio X45 from time to time, just quits playing music and the core can’t see it unless I reboot the core or (much faster) the X45.

Asking for help here. A couple requests that go along with that:

Please be nice, I don’t ask for help unless I’m out of ideas. I can post specs but I need to know what those would be.

Please don’t tell me it’s my surface pro unless there is something specific I can do to address something on the machine that may have changed or is less than optimal with the current software. This machine that has worked excellently as my core for over a year now. It’s it’s sole function and I don’t use it for anything save occasionally browser streaming to the USB dac on the X45. There also haven’t been any library adds (synology nas) to speak of that may bog me down.

Thank you so much for your help! I love Roon but this is painful and I’m hoping to get through this and back to normal.

[Rugby (aka Daniel or Big Dan)]

Hi Agrippa,

Fellow user here, support will be back after the weekend. I didn’t see it mentioned in your description, but, I assume your Surface Pro is connected by ethernet and not wifi.

If it is on Wifi, then I would suggest as a test to connect it via ethernet as this is the recommend network connection for a core.

Cheers,
Daniel

[Agrippa]

There’s no RJ45 jack on a Surface, would a USB to Ethernet really help with more hardware and these are USB 2 so it’s not going to be a very good speed i wouldnt think but willing to try… it intermittent and network usage is pretty static with Nest

My wireless has not been a problem on previous laptop and the Surface Pro 3. Maybe something firmware/software changed but nothing has physically changed about the position or network hardware since before the problem.