Roon crash after 10sec Windows10

Core Machine (Operating system/System info/Roon build number)

Alienware 17" M51, R2 64Go Ram, SSD…

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Connected in Wifi.
Music (Flac) is stored on a Synology Nas + Quobuz integrations

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Naim Mu-So (Airplay)
Sonos system

Description Of Issue

I have a pretty bad experience with Roon this last days.

I had Core installed on a Synology NAS and after DSM 7 update, Roon is no longer working there :frowning:
So I switched the Core to a Win 10 PC.
I reinstalled the Core on a Win 10 PC (Aleinware) but version 1.7 and 1.8 do not permit to enjoy my music. It’s more than unstable. Impossible to hear any sound (don’t have time to…)
When I start Roon, it crashes after 10-15 sec / I see Roon trying to scan music and it crash after a few seconds. I reboot, restart many times.
But it’s alway a failure.

These 2 experiences are not acceptable for such an expensive software.

Thanks for the help, Sébastien

Hello @Sebastien_Paule ,

Apologies to hear about the difficulties here! Can you please use these instructions to send me a set of your Roon logs for review? Does the issue still occur if you temporarily disable your watched storage locations under Roon Settings → Storage?

Hi @Sebastien_Paule

I just wanted to check in and see if you were still having trouble here. If you are, please follow the instructions that Noris sent to send us logs and we’ll be happy to help!

When I disable watched storage location it works.
When I try to put it on again, 10 sec after the beginning of the scan, crash (Roon quits)
I guess we have identified the problem.
What can I do ? I have only my Qobuz music, not my files because I need to keep it disabled to avoid crashes ? thanks a lot.
Other question is about the Synology DSM 7 update and the Roon server app on Synology. Why is it not stable ? DSM 7 is a major update but It’s where all my problem start because it worked perfectly on the NAS. I had to move Roon server to a WIndows 10 PC…
Thanks a lot

1 Like

Hello @Sebastien_Paule ,

Thanks for confirming the issue is storage-related, can you please reproduce the issue and send us a set of Roon logs for review by using these instructions? Thanks!

Here’s the link to logs


1 Like

Hi @Sebastien_Paule ,

Thank you for sending those logs and for your patience here, we took a look through them but it is not clear exactly what the file(s) causing the issue are. Can you please try to install our latest Roon release and verify if the issue is the same? If the issue is the same, can you please reproduce the crash 3 times and then send a new log set for review? Thanks!

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