Roon crash when I clicked on an artist

[Alexandre_Lejeune (Alex)]

Hello

ROCK running on a NUC I5 - Version 1.8 (build 764) stable
Windows 10 Familly - Roon updated to the last version (was updated today) - Wired connection

On the page of the band “Pinback”, in the text describing the band, I clicked on a member of the band (probably the first one - Armistead Burwell Smith IV) and roon started to load the artist and then doen’t answer.
I restarted the computer and relaunched Roon but Roon still crash.
I restarted Rock, same.

Best regards
Alexandre

[dylan (Dylan Caudill)]

Sorry for the trouble here, @Alexandre_Lejeune!

Would you kindly use the directions found here and send us over a set of logs using a shared Dropbox link?

Are other remotes working okay?

After sending logs, can you try this:

• NOTE You want to only do this on the Windows remote — Don’t modify any files on the ROCK machine
• Exit out of Roon
• Navigate to your Roon’s Database Location
• Find the folder that says “Roon”
• Rename the “Roon” folder to “Roon_old”
• Reinstall the Roon App from our Downloads Page to generate a new Roon folder

[Alexandre_Lejeune (Alex)]

Hi Dylan
Here are the logs :
https://www.dropbox.com/s/of8jgbcogusic9h/Alexandre_Lejeune_Logs.zip?dl=0
Roon is working fine with other remotes.
I reinstall the roon app and it’s now working fine.
Coud you tell me what was the issue ?
Regards
Alexandre