Roon crash when I clicked on an artist


ROCK running on a NUC I5 - Version 1.8 (build 764) stable
Windows 10 Familly - Roon updated to the last version (was updated today) - Wired connection

On the page of the band “Pinback”, in the text describing the band, I clicked on a member of the band (probably the first one - Armistead Burwell Smith IV) and roon started to load the artist and then doen’t answer.
I restarted the computer and relaunched Roon but Roon still crash.
I restarted Rock, same.

Best regards

Sorry for the trouble here, @Alexandre_Lejeune!

Would you kindly use the directions found here and send us over a set of logs using a shared Dropbox link?

Are other remotes working okay?

After sending logs, can you try this:

  • NOTE You want to only do this on the Windows remote — Don’t modify any files on the ROCK machine
  • Exit out of Roon
  • Navigate to your Roon’s Database Location
  • Find the folder that says “Roon”
  • Rename the “Roon” folder to “Roon_old”
  • Reinstall the Roon App from our Downloads Page to generate a new Roon folder

Hi Dylan
Here are the logs :
Roon is working fine with other remotes.
I reinstall the roon app and it’s now working fine.
Coud you tell me what was the issue ?

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