Roon crashes after a few minutes of usage (ref#ELHYY8)

Support
1

What’s happening?

· I am experiencing freezes or crashes

How can we help?

· I am experiencing freezes or crashes

Other options

· I don't like how the product works

Describe the issue

despite the other issues I'm having with roon lately it barely works for more than a few minutes and than it craches.

Describe your network setup

the relevant is that a few months all worked fine and now doesn't work at all.

3

Hey @geral,

Thanks for sharing your report!

To confirm, are you seeing the Roon remote on your Mac (also running Roon Server) crash specifically?

If you use Roon on your mobile device, do you experience any crashing?

We also see an instance of Roon 1.8 on one of your devices as well, is this an active version of Roon you’re using?

On the issue Mac - can you confirm Roon has been listed as proper exceptions to the Mac firewall? Here’s more info on this:

Lastly, if indeed it’s only Roon on your Mac crashing, could you please use the directions found here and send over a set of Roon logs from the Mac to our File Uploader?

We’ll be on standby for your reply! :+1:

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