Roon crashes after a few seconds

Support
1

Roon Core Machine

Mac mini M1
MacOS BigSur 11.5.2
Memory 16GB

Networking Gear & Setup Details

Ethernet

Connected Audio Devices

Oppo HA-1

Number of Tracks in Library

About 30,000 tracks

Description of Issue

Roon can be launched, but after a few second of showing the top page, it crashes. It could be a cause that I changed a file name of a music track while it is being played.

2

You could test this theory by copying (copy not move) the track to a holding place and then deleting it from within Roon.

3

Thanks, xxx!
But, as it crashed suddenly, I don’t remember which one was the one being modified…

4

Hi @Kroon,

Can you please use the directions found here and send us over a set of logs using a shared Dropbox link (or any other file sharing service)? Thanks!

5

Thanks, here it is!

6

Any update to this?

Thanks!

7

@dylan
I need to use Roon. Quite unhappy to be left with no response for a week.

8

Same problem here.

1 Like
10

Hi @Kroon, can you try this:

Navigate to your Roon Core’s database location and go to Database > Core > [CORE ID] and then delete the Transport folder.

For example, here is where mine is found:

C:\Users\Dylan\AppData\Local\Roon\Database\Core\88ebbe68008545b49c36c1f0c7763e30\transport

11

@dylan
Thanks so much! It worked like a charm!

1 Like
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