Roon crashes after start

Core Machine (Operating system/System info/Roon build number)

ASRock Vision HT321 - intel core i5-3210M; 16GB RAM; 256GB SSD TS256GSSD370S
Windows 10 x64 - 10.0.19041

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Asus RT-AC88U Router - roon connected via Wifi
Custom built server with UnRaidOS

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

USB Connection to Mytek Brooklyn DAC

Description Of Issue

After several months of happy Roon use, i encountered problem that i tried to solve for almost a month, read a lot of topics here, but gave up - may be first software/hardware problem that i was unable to solve myself

Roon keeps crashing after boot - it loads, it does not show any album covers, i can hear that it accesses the server (drives star spinning), but after 30-40 seconds roon crashes without any error; i tried to clear database and cache - one time it helped, but last time it didn’t. i tried to assign static IP on my home network to PC with Roon core - it didn’t help either. Server is accesible, other apps on the same PC can “see” all music and artwork without any problems.


how long it takes for technical support team to review request and give feedback on it?

Hi @Andrey_Narkevich — Sorry for the trouble here!

Our team works Monday - Friday so there can be a bit of a delay over the weekend. We’ll take a look at the logs that you share and review with our team ASAP!

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