Roon Crashes again on startup after latest update

[Brian_Inglis]

I am having the same issue I had after the last update, a couple of days ago I applied the latest update again and now have the same issue.

Roon Core Machine

Synology NAS DS 918+
PC Roon is crashing on is Windows 10

Networking Gear & Setup Details

Asus Router, PC is hardwired

Connected Audio Devices

Various Roon endpoints, Matrix Audio on PC

Number of Tracks in Library

Small, 1000 or so

Description of Issue

All has always worked fine, however just this morning I applied the latest update and now when Roon starts up, the initial roon screen comes up and then goes away. Stays up for about 2 seconds only. Have restarted everything, roon is not running anywhere in background. Did a reinstall same issue.
I have deleted the GMS files as suggested last time, but this also hasn’t worked? Need to know how to fix, but also why am I getting this issue after each update when it has always been fine in past.

Works fine on my iPhone, issues is with my PC only.

I have sent through LOGs about 30 mins ago.

[Brian_Inglis]

@support please help. Each time this happens my paid subscription is unusable. Why am I all of a sudden getting a completely unusable product when I apply an update?

[benjamin]

Hey @Brian_Inglis,

Thanks for your patience while we work through each thread! After reviewing your account, please first update all your remote devices to the latest production build 1223 to ensure you’re on the same build as your core.

Let me know if you continue to run into issues after doing this.