Roon crashes and won't start

Support
1

Core Machine (Operating system/System info/Roon build number)

OS X 10.13.2

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Fritz Router 7590

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

iMac built in (iMac (Retina 5K, 27 Zoll, Ende 2015))

Description Of Issue

suddenly, after a crash of my SSD, started from a backup from HD, Roon crashes and do not start any more. I installed a new download after deleting the old installation, but it does not help. There is the message I shall contact the support.

This is a short version of the system crash:

Process: Roon [2249]
Path: /Applications/Roon.app/Contents/MacOS/Roon
Identifier: com.roon.Roon
Version: 1.0
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Roon [2249]
User ID: 501

Date/Time: 2019-11-16 08:03:14.630 +0100
OS Version: Mac OS X 10.13.2 (17C88)
Report Version: 12
Anonymous UUID: CA2EA079-B5C6-C51E-A98F-C3210739254A

Time Awake Since Boot: 1300 seconds

System Integrity Protection: enabled

Crashed Thread: 0

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: DYLD, [0x1] Library missing

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
Library not loaded: /System/Library/PrivateFrameworks/GameCenterFoundation.framework/Versions/A/GameCenterFoundation
Referenced from: /System/Library/Frameworks/GameKit.framework/Versions/A/GameKit
Reason: image not found

2

Hello @roon-user-tin,

Let’s see if starting with a fresh database changes the behavior you are seeing:

A) Open Finder.app.
B) In the menubar click Go > Go to Folder.
C) Type in ~/Library and click “Go”.
D) Find the folder called “Roon” and rename it to “Roon_old”.
E) Launch Roon.app.

If this does not resolve the issue for you, I would wager that there is some system library missing in your recovered macOS instance.

-John

4

Done, without solving the issue!

I instead started a already old installed Roon.app from another HD connected and it worked - after a while it says there was an update, close the app and restart. I’ve done this and now the old Roon app dows not work either :frowning: !

5

Did you get my message?
With an older version of Roon.app there was no issue til the app was updated !?

6

Hi @roon-user-tin,

Can you please upload a copy of your Roon logs by using these instructions? The best place to upload them would be to Dropbox / Google Drive and then post a link here or private message them to John & I.

7

I decided to stick on build 416 as it works. When I have to update to the next build I’ll try again and of course let you know the complete logs.

Never experienced such a behavior, I’m using computers for over 30 years now…

Thank you for your fast willingness to help.

1 Like
8

Hi @roon-user-tin,

Thanks for the update. Do let me us know if the same behavior occurs when you next update.

9

Next update (1.7) works fine again. Do not know what the issue was but the app crashed every time after starting it. Replacing with an old version from a backup helped in the meantime…

10

Hi @roon-user-tin,

Glad to hear the new version works fine again. If you have any further issues please reach out again and provide logs, thanks!

11

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