Roon crashes Event CLR20r3

Support
1

Roon Core Machine

System Model HP Spectre x360 Convertible 15-eb1xxx
11th Gen Intel(R) Core™ i7-1165G7 @ 2.80GHz, 2701 Mhz, 4 Core(s), 8 Logical
Installed Physical Memory (RAM) 16.0 GB

System Model HP Spectre x360 Convertible 15-eb1xxx
11th Gen Intel(R) Core™ i7-1165G7 @ 2.80GHz, 2701 Mhz, 4 Core(s), 8 Logical
Installed Physical Memory (RAM) 16.0 GB

Networking Gear & Setup Details

TP-Link AX11000 using ethernet, no VPN.

Connected Audio Devices

Dragonfly Cobalt and Edifier 350 speakers

Number of Tracks in Library

9,000 tracks

Description of Issue

Roon won’t start. As soon as it opens, it crashes. Windows reliability reports the following:

Description
Faulting Application Path: C:\Users*****\AppData\Local\Roon\Application\Roon.exe

Problem signature
Problem Event Name: CLR20r3
Problem Signature 01: Roon.exe
Problem Signature 02: 1.0.0.0
Problem Signature 03: 62d983b8
Problem Signature 04: BrooEngine
Problem Signature 05: 1.0.0.0
Problem Signature 06: 62d98392
Problem Signature 07: 16e
Problem Signature 08: 3
Problem Signature 09: System.AccessViolationException
OS Version: 10.0.22621.2.0.0.768.101
Locale ID: 1033
Additional Information 1: f7e6
Additional Information 2: f7e6b2cbac6cb836ffa0ffb4371385da
Additional Information 3: 1d11
Additional Information 4: 1d11a9e6f54b231173456592e9cf0143

Extra information about the problem
Bucket ID: 2f3873c3ef4965864f45b853dcaf95ef (2253409858893092335)

I have tried a clean re-install and a system restore to no end. Pls help

2

What version of Windows are you using? Has Roon run successfully on this machine?

3

I have windows 11 home and it has run before with no issues. I transfer the core to a surface laptop and then back to the HP. When transferred back to HP, that’s when the problems started.

4

Do you mean you switched cores by deauthorising one and authorising the other? Or did you transfer (copy) files?

5

sorry for not being clear, I switched cores by deauthorizing one and authorizing the other.

6

Hey @Deryk_Espina,

Thanks for taking the time to write in, I wanted to check in on the status of your issue. Are you still experiencing Roon crashing at startup on your windows core?

If you’re still running into issues, please get a timestamp (date,time) of the next time this crash happens. With that, please use the directions found here and send over a set of logs to our File Uploader.

From there, we can enable diagnostics on your account and take a deeper look into what might be going on.

I’ll be monitoring this thread for your reply :notes:

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