|Processor|Intel(R) Core™ i7-3687U CPU @ 2.10GHz 2.60 GHz|
|Geïnstalleerd RAM-geheugen|8,00 GB (7,87 GB beschikbaar)|
|Apparaat-id|81FB1581-2DA0-4733-BB21-0F8F634685F4|
|Type systeem|64-bits besturingssysteem, x64-processor|
|Pen en aanraken|Pen- of aanraakinvoer is niet beschikbaar voor dit beeldscherm|
It’s great to see you again! I wanted to check in and see if you’re still running into issues with Roon crashing? If so, could you please edit your original post to fill in all the additional details regarding your setup? It is immensely helpful for us to know your network specifics as well as any endpoints etc.
Also, if possible, grab a timestamp of the next time Roon crashes, and let me know. That way our team can take a look into your account at the time of the crash specifically.
On the HP laptop Roon crashes dayly. It is connected by wired ethernet. Passes several switches before being connected to a HP Desktop where the Roon core is. The music is located om a Synology NAS.
On the NAS I have about 66k of music files. Mostly ripped CD’s in dsf format.
Roon seams to crash more when there is a lot of activity besides Roon.
The music is played on a Lumin D2 netwerkplayer, and sounds awesome. The lumin gets the music through a strech of fiber network. It’s the last strech of ethernet form the NAS to the Lumin. The rest is a 1 GB wired ethernet.
Description of Issue
Most of the time the Roon Core on the HP desktop is stable, although it tends to crash now and then within a weeks time. The core is upstairs, most of the time I’m downstairs listening by means of an Ipad. The ipad is very stable!
When I’m working on my music library I move to the HP laptop. Of course I have a window open displaying the music that is on, but I need to restart it many times. It has become a habit…
Following up on what @wklie mentioned, you may need to first remove or uninstall any current drivers you have in order to perform a new install. Here is more info on this.
Also, please update to the newest Roon build (987) and let me know if your issue persists
A customized computer manufacturer driver is installed on your computer. The Intel Driver & Support Assistant is not able to update the driver. Installing a generic Intel driver instead of the customized computer manufacturer driver may cause technical issues. Contact Hewlett-Packard (HP) for the latest driver for your computer.
Do you experience the Windows crash when you minimize/maximize Roon? We’re tracking a known issue in this topic thread, and I wanted to confirm if the symptoms you’ve experienced on your Remote device are related.