Roon crashes frequently on Mac M1 due in Rare Network Condition [Ticket In]

Support
1

What’s happening?

· Something else

How can we help?

· I am experiencing freezes or crashes

Describe the issue

Roon is crashing often on Mac M1

Describe your network setup

Roon Server is running on a Windows pc, no issues here. The Server is running fine and music never stops to play. The problem is only on the ROON ''app'' client that I use on a Mac M1. The control app of Mac started to crash frequently since 1 month now.

I share below the logs of last 3 crashes:

https://drive.google.com/file/d/16J8f2OVZ3hDMVv0LvdexnIiiH16SK0CY/view?usp=drive_link, https://drive.google.com/file/d/1_zQaxgEMX9nnePpRd78PLezQLfhhJIaS/view?usp=drive_link, https://drive.google.com/file/d/1o2Q-ojEtMi8cm-horZ5uN7pOSp7XVmbs/view?usp=drive_link

2

Only a Roon user here, but as the Mac M1 is only the Roon Client/Remote, uninstall, download a fresh copy from Roon’s website and install it.

All data is on the Windows PC.

1 Like
3

Hi @Miracle1980,

Thank you for the report. I’m afraid the links you’ve submitted require an access request - please instead submit these crash reports via our Log Uploader here, and we’ll promptly investigate.

In the meantime, the above suggestion to reinstall the GUI component of Roon - all that is housed on the M1 - is a good place to start.

  • Exit out of Roon on the Mac machine
  • Navigate to your Roon Database Location
  • Find the folder that says “Roon”
  • Rename the “Roon” folder to “Roon_old”
  • Reinstall the Roon App from our Downloads Page to generate a new Roon folder
3 Likes
4

I reinstalled the application and the new folder has been created correctly.
Unfortunately after some minutes I have noticed the 1st crash/reboot of the app.

I have uploaded the logs (from this new folder) of the crash. Upload name is Miracle1980.

Thanks

P.S.
Another crash after some minutes, I have uploaded the log also for this one.

5

Hi @Miracle1980

We have a ticket in with development for the issue we’ve identified in diagnostics. Please stand by and we’ll provide more information on the timeline for a potential fix as it becomes available.

1 Like
9

Hey @Miracle1980,

Good news! Our team was able to identify the issue, and are currently working on a solution. :raised_hands:

The fix should be released in the next Roon update or two, so we appreciate your patience in the meantime!

10

Thanks @benjamin, will this fix be released in day, weeks or months?

Just to know…as crashes are still happening regularly.

Thanks

11

Hi @Miracle1980,
Sorry but we cannot give you an exact timeline. However when the release happens it will be posted here. Software Release Notes Please keep an eye out for it.