Roon crashes immediately on Mac Version 15.3.2 (ref#W37AFO)

Support
1

What’s happening?

· I am experiencing freezes or crashes

How can we help?

· I am experiencing freezes or crashes

Other options

· My Roon software won't start up

Describe the issue

roon crashes with Mac Version 15.3.2 (24D81) - and does not stay open enough to get a log

Describe your network setup

Netgear direct lan connection to Mac Mini

3

Hello @steven_spry ,

Thanks for reaching out. I’ve activated diagnostics mode for your account and I am looking over the error logging. According to the errors I see, it looks like you might be trying to run Roon/RoonServer from the .dmg directly instead of from the Applications folder path. Can you please check to see if this is the case on your end?

4

i run a new mac mini…that aims at another mac mini that runs Roon. The new mac mini runs the app. how do i need to change this…this has been working for several months. My Iphone still works.

5

I can see endpoints and have music play at the endpoints but not on new Mac Mini.
I can run from Iphone and Ipad.

6

I have downloaded .dmg and reinstalled…still to no joy.

7

Hey @steven_spry,

Thanks for the additional information! So you’re only having issues opening Roon remote on your new Mac mini - Roon Server on your other Mac is running without issue.

While downloading and reinstalling Roon didn’t help, lets see if completely refreshing your remote database on the new Mac may prove to get you back up and running properly:

  • Exit out of Roon
  • Navigate to your Roon Database Location on the new Mac Mini
  • Find the folder that says “Roon”
  • Rename the “Roon” folder to “Roon_old”
  • Reinstall the Roon App from our Downloads Page to generate a new Roon folder
  • Verify if the issue persists on a fresh database before restoring the backup

Let me know if that helps - if it doesn’t, do you receive an apple crash report? It may be good to review it if so.

8

still the same - app opens for a second and then ends itself

9

Hey @steven_spry,

Thanks for the update! To confirm, are you able to open Roon on other remote devices and still access Roon Server running on your Mac?

If so, can you please update your Roon Server to latest build? It looks like you’re running on an older version of Roon that could be causing you issues.

A few other areas to review :

  1. The mac firewall on your issue mini - test out temporarily disabling it, and let me know if you’re able to open Roon.
  2. Check your system settings > Full disk access > toggle Roon on and see if you run into the same issues

Let’s see if we’re able to review any manual logs from the issue Mini - can you please use the directions found here and send over a set of Roon logs from the issue Mac to our File Uploader?

10

OK…I will update after this weekend…since my remote devices still work and I can listen to music…seems strange to update and hope they still work instead of fixing the one endpoint that does not connect… I will “sound” out after the update.

11

Thanks for the update @steven_spry , let us know how further testing goes!

12

Ok! this fixed it! thank you…I had to download the Roon for Mac to get it to update…Thank you for your Help!

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