· I am experiencing freezes or crashes
· I am experiencing freezes or crashes
· Other
Crashing when clicking from playback display page and other activities...
Windows 11, Roon Nucleus One, HayBroadband high speed interent
Hello @Tyrone_Milton ,
Thank you for your message. Can you please use the directions found here and send over a set of logs to our File Uploader? Once logs have been uploaded, please let us know so that we can check the server for your files, thanks!
Uploaded logs
@Tyrone_Milton I’m wondering what “crashes” you’re experiencing. As of this morning if I click on the album link at the bottom left of the Now Playing screen, the Roon app crashes, though the music does not stop playing 
Hello @Tyrone_Milton
Thank you for uploading the logs. It does seem the logs uploaded are from your Roon remote device. Would you kindly attach the logs directly from the Roon server?
We’ll also want to take a look at Event Viewer logs, which give some insight into errors being reported by the OS — Please send those as well:
Thank you. I have submitted both under the filenames Roon_Tyrone_Milton for the Event Viewer logs and Tyrone_Milton RoonServer Logs for the the server logs.
Good day @Tyrone_Milton !
We have received your event viewer log and the one from Roon Server.
From the event viewer log we could have only spotted that some of your other apps are crashing because of .NET issue.
Roon is also using .Net so we’d recommend you to reinstall / repair a runtime environment.
You can download the installer here:
.
Also, we could have seen a failure of the GPU so we recommend to check the Drivers for it too.
Other than that, can you please provide us with the exact time of when did Roon Last time crashed for you ?
Regards!
I have downloaded the .NET file so that’s done. As for the GPU, this is a new, custom built PC and I check Windows Update every time I log in. This is not a PC problem, I only get issues with Roon and only since purchasing Nucleus One.
It has crashed about five times this morning.
The GPU Boost Clock in the Gigabyte Control Center says Boost Clock (MHz) is 1822.
Just crashed now. Loaded an album in and then, while desktop app was open, I opened Roon Arc in order to download by new album to my phone. App did not close this time but it did stop playback.
Just crashed again playback stops and page shows pulsing logo. This happened as I clicked to go to the Paul McCartney artist page while downloading another album and playback. Can’t do multiple things anymore. Pulsing logo for a few minutes now. Waiting… pop-up displayed for a second then disappeared.
Hey @Tyrone_Milton,
Thanks for the additional information! We’ve located the specific crash trace in a fresh Roon diagnostic report and can confirm you’re experiencing a known issue causing a UI crash.
Some good news here - our team has already identified and implemented a fix, which should be included in the next Roon update. I can’t speak on specific timelines but the team is working hard to get this fix out as soon as possible.
We appreciate your ongoing patience until that happens! 
Hi @Tyrone_Milton,
This isn’t related to the UI crash when attempting to click on search results, but diagnostics show Windows refusing Roon’s write edits on the database because another process currently has the same temp files open.
Do you have any third-party backup services scanning your Roon storage location at the same time as Roon?
I’d also ensure you don’t have any Roon Backups saved to any locations that you’ve set as Watched Folders in Roon.
We also see RAATServer crashing in the background on Windows even when the GUI and the server remain online. Have you added RAATServer.exe as a safelist item to Windows Defender?
Thank you!
My Roon ‘storage location’ is the “Nucleus One Internal Storage.” I don’t watch any folders outside this. I’ve disconnected the desktop app from Dropbox just now as this did my Roon Backups (I’ve just cancelled my sub with them anyway).
My OneDrive only backs up C drive and I use Acronis True Image for my hard drive backups inside and outside my PC but not the one in the Nucleus One.
Could this be something in my router scanning the Nucleus One?
Have you added RAATServer.exe as a safelist item to Windows Defender?
Following Google AI instructions (accuracy?!) I’m trying to locate RAATServer.exe and have this in the RoonServer folder. Might this be something?
Hello @Tyrone_Milton,
Thank you for the update. Based on the diagnostic data, we were able to identify traces of an existing issue. Our R&D team is actively working on a fix, and the changes should be included in an upcoming release.
Please keep an eye on the updates in Roon Software Discussion > Software Release Notes, and let us know if you continue to see the issue after the next update.
Still getting these crashes. When will these updates you have identified be implemented?
Hi @Tyrone_Milton,
In case you missed my prior response:
Our next Production update should have the fix included. Thank you!
A post was merged into an existing topic: Roon app crashes when clicking on certain albums [Fix in Early Access testing]
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