1. Core Machine (Operating system/System info/Roon build number)
OS Name | Microsoft Windows 10 Pro |
---|---|
Version | 10.0.18362 Build 18362 |
Other OS Description | Not Available |
OS Manufacturer | Microsoft Corporation |
System Name | DESKTOP-AABBCC |
System Manufacturer | Microsoft Corporation |
System Model | Surface Pro 4 |
System Type | x64-based PC |
System SKU | Surface_Pro_4 |
Processor | Intel® Core™ i5-6300U CPU @ 2.40GHz, 2496 Mhz, 2 Core(s), 4 Logical Processor(s) |
BIOS Version/Date | Microsoft Corporation 108.2706.768, 18-Apr-19 |
SMBIOS Version | 3.1 |
Embedded Controller Version | 255.255 |
BIOS Mode | UEFI |
BaseBoard Manufacturer | Microsoft Corporation |
BaseBoard Product | Surface Pro 4 |
BaseBoard Version | Not Available |
Platform Role | Slate |
Secure Boot State | On |
PCR7 Configuration | Elevation Required to View |
Windows Directory | C:\WINDOWS |
System Directory | C:\WINDOWS\system32 |
Boot Device | \Device\HarddiskVolume1 |
Locale | United States |
Hardware Abstraction Layer | Version = “10.0.18362.387” |
User Name | DESKTOP-PKGQ5RO\Jan |
Time Zone | FLE Standard Time |
Installed Physical Memory (RAM) | 8.00 GB |
Total Physical Memory | 7.93 GB |
Available Physical Memory | 3.79 GB |
Total Virtual Memory | 14.7 GB |
Available Virtual Memory | 8.75 GB |
Page File Space | 6.75 GB |
Page File | C:\pagefile.sys |
Kernel DMA Protection | Off |
Virtualization-based security | Not enabled |
Device Encryption Support | Elevation Required to View |
Hyper-V - VM Monitor Mode Extensions | Yes |
Hyper-V - Second Level Address Translation Extensions | Yes |
Hyper-V - Virtualization Enabled in Firmware | Yes |
Hyper-V - Data Execution Protection | Yes |
… running Roon 1.6 (Build 416)
>>NAS details
Model: Synology DS212j
CPU: MARVELL Kirkwood 88F6281
CPU Clock rate: 1.2Ghz
CPU Cores: 1
RAM: 256MB
DSM version: 6.2.2-24922
The NAS Connected to a HP ethernet switch, which in turn is connected to the ARRIS Gateway (see below).
2. Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)
The Core machine and audio devices are connected to the Arris gateway:
>>> ARRIS Hardware Information
System: ARRIS EuroDOCSIS 3.0 / EuroPacketCable 1.5 Touchstone Residential Gateway
HW_REV: 4
VENDOR: ARRIS Group, Inc.
BOOTR: 4.2.0.45
SW_REV: 9.1.103DE2.EURO
MODEL: TG2492S-85
Serial Number: 7792SZ568402630
>>> ARRIS Firmware Build and Revisions
Firmware Name: | TS0901103DE2_031219_24XX.GW |
---|---|
Firmware Build Time: | Tue Mar 12 13:33:29 EDT 2019 |
eSAFE 0 FW Revision: | TS0901103DE2_031219_ARRIS_GW |
3. Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)
Model Name: Klimax Renew DS/1
Product Id1383202
Software Version4.70.300
Software VariantFw822
Description Of Issue
Roon crashes on launch (UI just never finishes loading and the window vanishes without any error message) if NAS is connected to the network. It has indexed the music collection in the past but now when it re-scans the NAS content it either crashes right away (before the UI has even loaded) or after 1-2 minutes, if the NAS is busy (typically backup is running at the same time).
In the latter case, I’ve been able to follow the scanning via menu->settings->storage. I can see that Roon has indexed about 12k songs of 16k files. After this, when back in the overview-section, clicking the circle on the top right shows that Roon keeps discovering some dozens of files every few seconds. Right about this time Roon will vanish without any error message