This only happens with TIDAL - when I select one of the smart playlists in the "Music for you" section, and hit the play button on that playlist, Roon closes completely. It doesn't automatically restart, I have to reopen the app to get back - this only started happening with the latest release (build 1496)
Describe your network setup
Unifi networking equipment, UDM-SE as router, several Unifi APs - but the problem happens with a machine connected both via wifi, or via LAN
Thanks for writing in and sharing your report! Based on your account @Andrew_Stangl, it seems like the crash may only be happening on the Roon / Mac side - rather than your ROCK crashing and restarting. Does that sound right in terms of the symptoms your facing? @Matt_Young can you also confirm that your Roon remote is crashing versus your Roon Server?
Let’s first clear our Tidal cache as a first step:
Move the contents of the /Cache folder elsewhere, like your desktop
Try restarting Roon and verify if the issue still occurs
Let me know if the above helps, and if you continue to experience crashing. If so, can you sign out and re-sign in and sync with your Tidal account through Roon, and see if the same issue occurs?
If crashing does still occur, it would be good to get a set of Roon logs from the affected remote crashing. Please use the directions found here and send over a set of Roon logs to our File Uploader?
I also am having the same issue on a Mac. My windows machine and IOS all work as expected- but the Mac variant crashes each time I click on a tidal generated playlist. I tried renaming the Roon/Cache folder (and the app created a new folder) but it still crashed as before. I also signed out and re-signed in and it didn’t correct it.
I will look into that log file upload when I get a chance.
Seeing the same issue, the client app crashes when trying to start a tidal playlist. See it both with the OSX client and the iOS client. Roon core running on linux.
01/20 19:17:18 Info: [1]
Local Time: 01/20/2025 19:17:18 -08:00
Device Serial Number: 076ED5E3-3AAF-4136-82A7-4FAED9C85E93
User Id: ee7ca700-151f-4f46-bd57-04e121cdc297
Roon Version: 2.0 (build 1496) production
OS Version: Mac OS X 14.7.1
Hardware Version: Mac13,1
Mono Version: unknown
Application Domain: Roon
Assembly Codebase: file:///Applications/Roon.app/Contents/MonoBundle/.xamarin/osx-arm64/Roon.dll
Assembly Full Name: Roon, Version=1.0.0.0, Culture=neutral, PublicKeyToken=null
CPU0 Description: Apple M1 Max (64-bit)
CPU0 Num Cores: Physical: 10 Logical: 10
--[ BROOSCRIPT EXCEPTION ]-------------------------------------------
Exception Message: Method not found on type Sooloos_Broker_Api_Zone_Proxy: play_playlists
at ../ui/componentlibrary.broo:29627 [804fb0:002d] function anon_8106
at ../ui/details.broo:78 [10058fc:007b] function play_now
at ../ui/componentlibrary.broo:29627 [80501c:0014] action
--[ INNER EXCEPTION ]------------------------------------------------
Inner Exception Source: Broo.Runtime
Inner Exception Type: Broo.MethodNotFoundException
Inner Exception Target Site: BoundFunction.Call
Inner Exception Message: Method not found on type Sooloos_Broker_Api_Zone_Proxy: play_playlists
Inner Exception Data: none
--[ Inner Stack Trace ]------------
Broo.Runtime.Binding/BoundFunction.Call(ArgList args)
Broo.Runtime.dll, IL 80, N 12222532
Broo.Runtime.Binding.Call(Value value, ArgList args, Equation eq)
Broo.Runtime.dll, IL 199, N 12212440
Broo.Runtime.Interpreter.Run(Scope scope, BrooxCode code, ArgList args, String name)
Broo.Runtime.dll, IL 2761, N 10512
--[ OUTER EXCEPTION ]------------------------------------------------
Outer Exception Source: Broo.Runtime
Outer Exception Type: Broo.BrooScriptException
Outer Exception Target Site: Interpreter.Run
Outer Exception Message: Exception in brooscript
Outer Exception Data: none
--[ Outer Stack Trace ]------------
Broo.Runtime.Interpreter.Run(Scope scope, BrooxCode code, ArgList args, String name)
Broo.Runtime.dll, IL 4225, N 14644
Broo.Runtime.Action/ActionScope.Run()
Broo.Runtime.dll, IL 12, N 112
Broo.Engine.Widget.TouchDone(TouchDoneEvent ev)
BrooEngine.dll, IL 154, N 376
Broo.Engine.TouchNode.DoTouchDone(HitList hits, TouchDoneEvent ev)
BrooEngine.dll, IL 95, N 400
Broo.Engine.Engine.ev_PrimaryMouseUp(Boolean shifted, Single x, Single y)
BrooEngine.dll, IL 79, N 308
Broo.Engine.BrooOpenGLView/<>c__DisplayClass87_0.<MouseUp>b__0()
BrooEngine.dll, IL 168, N 516
Broo.Engine.DeviceTarget.ProcessSafeQueue()
BrooEngine.dll, IL 17, N 124
Broo.Engine.DeviceTarget.GuiMainLoop()
BrooEngine.dll, IL 135, N 524
Sooloos.Application.Main(String[] argv)
Roon.dll, IL 1803, N 4548
Happening to me also -
Server - windows 11 pc version 1496
all my 1496 clients are affected:
windows 11
android
iOS on an Ipad
I had one android tablet on 1462 still and that still worked before I updated it.
On the windows side and the iOS side the app closes. on the android side it hangs and becomes unresponsive and you have to force close it.
please fix - this is really annoying - I use these mixes a lot.
When I choose a Tidal Mixes for You… nothing! And then freeze and have to reload Roon to get anywhere else.
Any ideas? Have tried logging out of Tidaland back in, restarted Roon Rock, restarted Ropiee. No change.
yep, same here. I think it’s a bug, started happening after the latest update. Problem seems to be with build 1496. Quite frustrating, on Android Roon freezes and on Windows it crashes and closes the software.
Apologies for the delay in following up. Our team has identified the issue here and have a fix in the pipeline that should be released soon. Please keep your eye out for upcoming release notes!
Not really because they will probably include this fix in a routine update with multiple other fixes and improvements. Just click on the box, not the purple circle.
