Roon crashes whenever I type the letter w

starence · February 23, 2023, 1:36am

Roon Core Machine

Intel NUC 10 (core i3), 8 GB RAM

Networking Gear & Setup Details

CenturyLink Router (wired connection)

Connected Audio Devices

Geshelli Labs J2 (USB)

Number of Tracks in Library

10,859 tracks

Description of Issue

My core is on the Intel NUC, but the problem I’m having is with the Windows 64-bit Roon client (on Windows 11).

On the My Playlists view, I clicked the filter and started typing “twilight sad” to find a playlist, but every time I got to the letter w Roon would crash. It happened several times in a row, it’s fine as long as I don’t type w.

Jim_F · February 23, 2023, 2:21am

That’s really *eird.

Rugby · February 23, 2023, 2:52am

Have you rebooted the client computer?

starence · February 24, 2023, 12:42am

Yes, it didn’t help.

Wes · February 24, 2023, 7:17pm

Laughs out loud

You win the internet today, @Jim_F.

Wes · February 24, 2023, 7:19pm

Hi @starence,

It’s an odd issue you’re having. I can’t find exactly where this happens in the logging though. Can you duplicate the issue for me?

Ideally, you would start playing a track, duplicate the issue, then report back the date/time/track played so I can check the logging.

I will leave you with steps for the fresh install on your Windows PC though. This SHOULD fix the issue.

Create a Backup of your current database
Exit out of Roon
Navigate to your Roon Database Location
Find the folder that says “Roon”
Rename the “Roon” folder to “Roon_old”
Reinstall the Roon App from our Downloads Page to generate a new Roon folder
Verify if the issue persists on a fresh database before restoring the backup

Thanks,
Wes