Roon crashing after latest update

[Daniel_Poli]

Core Machine

Windows 10, Intel(R) Core™ i9-9900K CPU @ 3.60GHz 3.60 GHz, 48.0 GB

Network Details

Ethernet

Audio Devices

Traktor audio 10

Description of Issue

Just updated to the latest version and I’m seeing a lot of crashes now. I thought there was an issue with garbled fonts (opened another ticket but is now resolved) but I’m guessing now that this was due to the DB not having been updated completely due to crash. Now I can see crashes whilst searching as well as random on startup.

I had an issue before where Roon would crash when specific drives were attached, however, these are disconnected and it was running fine pre update.

Thanks

[Rugby (aka Daniel or Big Dan)]

Hi Daniel, did you load the latest Windows update recently? One of them had issues with certain GPUs, I think Nvidia

[dylan (Dylan Caudill)]

Apologies for the delay, @Daniel_Poli! Our team’s queue is longer than typical at the moment, but we’re working to get back to everyone as quickly as we can.

Please try each of these steps, and try to launch Roon after each.

1. Reboot the Windows machine
2. Reinstall the Roon app
3. Disable the devices firewall
   1. If this helps, please enter an exception in the firewall for Roon and RAATServer
4. Uninstall and reinstall the graphics drivers directly from the manufacturer’s website
   1. Don’t use Window’s automatic driver updates for this — We’ve seen this cause issues in the past
5. Download .NET Framework and reinstall it

Next Steps

If none of the above helps, please use these instructions to send us Roon logs from the device.

We’ll also want to take a look at Event Viewer logs, which give some insight into errors being reported by the OS — Please send those as well:

1. Press Win + R and type eventvwr.msc
2. Press OK – this should open Event Viewer window
3. From the left sidebar go to Windows Logs > Application
4. Right click on the Application subsection and pick Filter Current Log… from the context menu
5. 
6. On the Filter tab for the Logged section pick a parameter Last 30 days and press OK
7. 
8. Right click on the Application subsection again and pick Save filtered log file as… from the context menu
9. Enter the log file name, for e.g. Roon_USERNAME , and press Save

[beka]

Hey @Daniel_Poli,

I know it’s been quite some time since we’ve had this conversation, but, I was wondering if you had a chance to try the steps Dylan suggested. Did it help?