One of our clients is having an issue with his Roon crashing on his Mac Mini after he updated Mac OS.
@support i have an error report from after his most recent crash. Will paste it here at your request.
One of our clients is having an issue with his Roon crashing on his Mac Mini after he updated Mac OS.
@support i have an error report from after his most recent crash. Will paste it here at your request.
Hi @Cloud_9_Integrated_S ----- Thank you for the report and sharing this feedback with us. The insight is appreciated and my apologies for the delay.
I would like to enable diagnostics on the mentioned client’s account so our techs can have a closer look into this behavior. In order to do this I will need your client’s email address that is being used on their Roon account. If you can PM me this information I will gladly enable this feature.
Furthermore, I would like to propose that you also manually send us a set of Roon logs from your client’s core machine. The reason being is that when we enable diagnostics on a user’s account the Roon core must be active in order for the request to be fulfilled and I fear that if they are crashing the system will not be running, thus, the report may not make it to us. I want to ensure that your client gets the help they need so along with sending me their e-mail address would you kindly please also provide a set of Roon logs from their core machine using the instructions found here
Additionally, may I kindly ask you to provide me with the following:
A brief but accurate description of the user’s setup based on the instructions found here.
When you notice this issue is Roon generating any error message or warnings?
-Eric