Roon crashing on iMac Catalina. Been fine for the past year. No changes

Core Machine (Operating system/System info/Roon build number)

Imac 2014 Catalina

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Wired ethernet

Audio Devices ify what device you’re using and its connection type - USB/HDMI/etc.)

Ropiee on Raspberry Pi

Description Of Issue

Roon crashing on iMac

Hi @RayK,

Since experiencing this issue have you tried rebooting the Core machine?

Assuming that doesn’t result in any change, would you kindly use the directions found here and send us over a set of logs using a shared Dropbox link? Thanks!

Several times. Just crashed again. Will send logs. Thank you

Logs here:

Hi Dylan. Sent the logs a few days ago. Still shutting down spontaneously.
Best wishes
Ray

Thanks, @RayK,

Next, we are hoping you can open Console.app (this is part of mac os x. You can command-spacebar and then type “console” to find it).

Then go into the “User Reports” section, and see if you can find any Roon crashes in there that match up with one of the crashes.

Send us over a report and the team can take a look.

Thanks!

Thank you Nuwriy.
Have updated to newest build. 2 crashes from this morning attached:


Hello @RayK, and thanks for posting those! I’ve sent this information over to our QA team for a closer look and will report back I soon as I have their feedback.

Thank you. Just crashed again :frowning:

More logs attached:


Hello @RayK, and thanks for your patience while our QA team reviewed your information. Could you please try disabling your sleep settings for this machine and see if the issue persists? From what we’re seeing, it looks as if the app was open, the mac goes to sleep, and when it wakes, Roon crashes. It would be a good data point to know if Roon crashes with sleep disabled.

Will do. Thank you.

Nope. Crashed again without sleeping.
https://www.dropbox.com/s/pnmfvgwevkq9kbv/Ray_Kennedy%20Console.zip?
https://www.dropbox.com/s/jb49qx13y3dtb0r/Ray_Kennedy%20Log.zip?dl=0

Hello @RayK, and thanks for the update! To help narrow down the route cause of the issue, could you please try to open Roon with your internet connection disabled for the mac and let me know if it continues to crash?

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