Roon crashing on Mac mini after 1.7 update

[Zachary_Zins]

Hello, Roon Support,

I am having a similar issue where Roon crashes a few seconds after opening on my 2018 Mac Mini running Catalina 10.15.1. I get the opening icon, the usual random quote from an artist, and then it just shuts right back down like I never even opened it. I am a lifetime subscriber. Any idea what is going on?

Thanks,
Zach

[ged_hickman1]

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[john (John Iburg)]

Hello @Zachary_Zins,

Does rebooting your Mac mini allow Roon to be opened again?

Please use the directions found here to find and archive your Roon logs, upload the logs to Dropbox / Google Drive / Send.firefox.com, and post a link here.

Be sure to turn on “sharing by link”, instructions on how to do so for Dropbox can be found here and for Google Drive can be found here.

I can’t guarantee this will work, but a potential workaround to get you back and enjoying music would be to rename the “Roon” folder to “Roon_old” in your ~/Library/ directory. This will set aside your Roon database and Roon will start up fresh like you had never installed it before. Your old database will be preserved in the “Roon_old” directory until we can figure out what’s going on.

-John

[maximasr]

running on Mac 10.15.2 Mac mini, the update doesn’t work, it goes thru the motions of downloading, stops Roon, then nothing. I’ve rebooted too with no help. If I just close the update window that Roon presents at startup, Roon works just fine, iPhones and iPads can still access it