Roon crashing on macOS Catalina (Graphics kernel error?)

Core Machine (Operating system/System info/Roon build number)

macOS Catalina v. 10.15.5 / iMac Retina 5K, 27-inch, 2017 / Roon Version 1.7 (build 555)

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

WiFi Hub L1on WiFi

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Primare I15 on USB

Description Of Issue

Spontaneous crashing several times a day. The beginning of the crash report reads:

Process: Roon [23748]
Path: /Applications/Roon.app/Contents/MacOS/Roon
Identifier: com.roon.Roon
Version: 1.0
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Roon [23748]
User ID: 501

Date/Time: 2020-06-17 09:22:59.505 +0200
OS Version: Mac OS X 10.15.5 (19F101)
Report Version: 12
Anonymous UUID: C0336676-316E-EB1D-52E6-041C61E9C22B

Time Awake Since Boot: 43000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 tid_307 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
abort() called

Application Specific Signatures:
Graphics kernel error: 0xfffffff9

Thread 0 Crashed:: tid_307 Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff6e01633a __pthread_kill + 10
1 libsystem_pthread.dylib 0x00007fff6e0d2e60 pthread_kill + 430


Any hints on what to do?

Hi @Klas_Eckerberg,

Welcome to the forum!

What happens immediately before the crash? Are you accessing one specific page / tab in Roon and then the issue happens? Does the issue still occur even on our latest build (released earlier today)?

It usually happens when Roon is running but I’m not using it. I think it only happened once when I was. It is simply gone when I want to play something.

I just installed build 571; will see if this helps.

Roon just crashed after updating to Build 571. Same error message från mcaOS.

Hi @Klas_Eckerberg,

Can you please let me know the exact local time + date of the next crash and provide a copy of your crash report and Roon logs? You can access Roon logs by using these instructions and please upload both to Dropbox / Google Drive and provide a link here, thanks!

A post was split to a new topic: Roon on iMac crashing

The last crash was yesterday morning, 7.06 Central European Summer Time (CEST), UTC +2 (I live in Sweden). I wasn’t using Roon at the time.

Here is a link to the Roon log files and the Mac crash report. https://www.dropbox.com/sh/ssadsnbpmm8ccq1/AACLFlP3XdNSu-fP0oHAsGXCa?dl=0

1 Like

Hi @Klas_Eckerberg,

Thanks for sending those logs over, I have forwarded them to our QA team (please leave uploaded for time being though).

Once QA has completed their review of the logs, we will reach out once more. Thanks for your patience while the review is in progress!

A post was split to a new topic: Big Sur - Graphics Kernel Error 0xfffffff9