Roon crashing on Sonic Transporter i7 server (ref#AN5OMF)

[Harama]

What app are you having the slowness issue with?

· Roon

What kind of performance/speed issue are you experiencing?

· The app is crashing

Please try to reboot your Roon Server

· No, the issue is still the same even immediately after a reboot

Please try to reboot your networking gear (Router/Switches/etc.)

· No, the issue is still the same even after a reboot

Is there any change in behavior if you try to navigate to Roon Settings -> Library and set both Background and On-Demand Audio Analysis to Throttled or Off?

· No, the issue is still the same

Does the issue happen on multiple Roon Remotes (controllers) or just one?

· Issue happens only on one remote while others work as expected

Please try to restart your Roon Remote (controller) app

· No, the issue is still the same even after a restart

What is the operating system of your Roon Remote (controller)?

· Windows

Reinstall Windows/MacOS Roon Remote App

· No, I am still having the issue even after reinstalling

Router Domain Name System (DNS) change

· I don't know how to do this

What is the operating system of your Roon Server host machine?

· Prebuilt Branded Roon Server (SonicTransporter, Innous, Merging...)

Timestamp of issue occurrences

· 2:15PM CST

Describe the issue

Roon crashing using Sonic transporter i7 server

Describe your network setup

United communications. No known issues with them

[Harama]

Roon server issues with Sonic Transporter i7.

Anyone else experiencing issues with Roon today.

[vadim]

Hello @Harama

Thank you for reaching Roon support.

I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.

However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.

First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.