Roon crashing on Windows 8.1 causing PC to reboot

Support
1

Hi,
I’m using Roon on a Windows 8.1 machine. My music files are stored on a NAS and connected via wired LAN.

Roon keeps causing my PC to crash and analyzing of files appears to be the issue.

I started out with 24,203 files to analyze and my PC rebooted at 24144. Then it rebooted at 24140, 24137, 24056 and 23074. At this rate, it will take forever to get the files analyzed. I have now had Roon running continuously for 20 minutes with the file analyze off, so it appears that this is what is causing the PC to crash.

The other issue I am having is the “Overview” page is not coming up…it just shows the Roon logo. I can click on every other choice under “browse” and “collection” and the items come up (no blank screen.)

Thanks.

Chris

2

What’s the exact spec of your machine / NAS / router / switch etc ?

3

PC -
Processor - Intel i3-4130T 2.9GHz
RAM - 16 GB
Harddrive - Samsung SSD 840 Pro (63 GB free out of 120 GB)
OS - Windows 8.1 64 bit

Router - Netgear Nighthawk X6 AC3200 (R8000)
Switches - Netgear GS108T-NAS, Netgear GS724T-300
NAS - Synology DS412+

4

Hey @7ryder – wow, really sorry for the trouble here.

I’m going to follow up via PM and we’ll get some more information and look into it. Stand by!