Roon Crashing - Windows

Support
1

Roon Core Machine

|OS Name|Microsoft Windows 11 Pro|
|Version|10.0.22635 Build 22635|
|Other OS Description |Not Available|
|OS Manufacturer|Microsoft Corporation|
|System Name|2NDFORTRESS|
|System Manufacturer|Micro Computer (HK) Tech Limited|
|System Model|F7BSC|
|System Type|x64-based PC|
|System SKU|Default string|
|Processor|AMD Ryzen 9 7940HS w/ Radeon 780M Graphics, 4001 Mhz, 8 Core(s), 16 Logical Processor(s)|
|BIOS Version/Date|American Megatrends International, LLC. 1.04, 7/7/2023|
|SMBIOS Version|3.5|
|Embedded Controller Version|2.06|
|BIOS Mode|UEFI|
|BaseBoard Manufacturer|Shenzhen Meigao Electronic Equipment Co.,Ltd|
|BaseBoard Product|F7BSC|
|BaseBoard Version|Default string|
|Platform Role|Mobile|
|Secure Boot State|On|
|PCR7 Configuration|Elevation Required to View|
|Windows Directory|C:\Windows|
|System Directory|C:\Windows\system32|
|Boot Device|\Device\HarddiskVolume1|
|Locale|United States|
|Hardware Abstraction Layer|Version = 10.0.22621.2483|
|Time Zone|Eastern Daylight Time|
|Installed Physical Memory (RAM)|32.0 GB|
|Total Physical Memory|29.8 GB|
|Available Physical Memory|20.2 GB|
|Total Virtual Memory|63.8 GB|
|Available Virtual Memory|52.2 GB|
|Page File Space|34.0 GB|
|Page File|C:\pagefile.sys|
|Kernel DMA Protection|Off|
|Virtualization-based security|Not enabled|
|Windows Defender Application Control policy|Enforced|
|Windows Defender Application Control user mode policy|Off|
|Device Encryption Support|Elevation Required to View|
|Hyper-V - VM Monitor Mode Extensions|Yes|
|Hyper-V - Second Level Address Translation Extensions|Yes|
|Hyper-V - Virtualization Enabled in Firmware|No|
|Hyper-V - Data Execution Protection|Yes|

Networking Gear & Setup Details

Synology RT6600ax
wired connection

Connected Audio Devices

Node and
Wiim Pro

Number of Tracks in Library

45000 trackss

Description of Issue

Crashes after starts, I have fully uninstalled and reinstalled Roon. Performed the recommended troubleshooting steps (including shutting down the firewall )and received the same result. It started crashing today

3

@Jim_Wiley, have you checked that your device drivers, especially your Radeon graphics drivers, are fully up to date? Also, what version of Roon have you been running, Build 1311?

4

I updated my graphic drivers and roon software and received the same result…I also tried an older version as well

5

Are you receiving a Windows error code or some other notification when Roon crashes? How long does it run before crashing, or how does it crash and on what screen in Roon?

6

Did you install the stand-alone server or the combined client-server one?
It is better to use the stand-alone server exe.

7

Ok I had installed the client server. Then I uninstalled and installed the server only but that kept crashing as well then it restarted itself. I am not sure what is going on.

8

This is the last error log for the server:
Faulting application name: RoonAppliance.exe, version: 1.0.0.0, time stamp: 0x64b073ea
Faulting module name: ntdll.dll, version: 10.0.22621.2552, time stamp: 0xdd4b5936
Exception code: 0xc00000fd
Fault offset: 0x000000000003d1a5
Faulting process id: 0x0x4AD0
Faulting application start time: 0x0x1DA09D79CAB4CD0
Faulting application path: C:\Users\jimwi\AppData\Local\RoonServer\Application\RoonAppliance.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: d5a76897-f127-4bea-a285-d272114c7064
Faulting package full name:
Faulting package-relative application ID:

9

below is the error from the client/server earlier
Faulting application name: Roon.exe, version: 1.0.0.0, time stamp: 0x64b073ea
Faulting module name: ntdll.dll, version: 10.0.22621.2552, time stamp: 0xdd4b5936
Exception code: 0xc00000fd
Fault offset: 0x000000000003d038
Faulting process id: 0x0x225C
Faulting application start time: 0x0x1DA09AEC76028A9
Faulting application path: C:\Users\jimwi\AppData\Local\Roon\Application\Roon.exe
Faulting module path: C:\Windows\SYSTEM32\ntdll.dll
Report Id: facec3e2-0f7c-4a7e-8b5b-3961ccb91fb5
Faulting package full name:
Faulting package-relative application ID:

10

Try this:

  1. From the desktop, press the Windows + X shortcut key combination.
  2. In the menu, select Command Prompt (Admin).

NOTE: System File Checker can be run from Windows PowerShell (Admin).

  1. On the User Account Control (UAC) prompt, click Yes.
  2. In the command prompt window, type SFC /scannow and press Enter.
  3. System file checker utility checks the integrity of Windows system files and repairs them if required.
  4. After the process is complete, reboot the computer.
11

no dice…I performed the troubleshooting as suggested. Ran virus scan, I just reset the PC (windows reset) and received the same result while trying to restore any backup below is my last log. I have tried the client/server and server only…

Faulting module name: ntdll.dll, version: 10.0.22621.2552, time stamp: 0xdd4b5936
Exception code: 0xc0000005
Fault offset: 0x00000000000a4327
Faulting process id: 0x0x47A0
Faulting application start time: 0x0x1DA0A20351C3F4A
Faulting application path: C:\Users\jimwi\AppData\Local\Roon\Application\Roon.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: 9a5ebae0-89f0-4e93-8cb9-8a5733eb7a14
Faulting package full name:
Faulting package-relative application ID:

12

Weird stuff there …
Jim, did you try running the Roon Server as an Administrator?

Also, you were running a beta version of Win11 (Windows 11 Insider Preview Build 22635) :wink:
I suggest installing the normal Win11 (link) from scratch (not a reset but a new clean install) and try again.

13

well did a fresh clean install download Win 11 from the cloud plus installed without installing antivirus software or any other programs. and recieved the same result…This is very fustrating below is the same event log entry:

Faulting application name: Roon.exe, version: 1.0.0.0, time stamp: 0x64b073ea
Faulting module name: ntdll.dll, version: 10.0.22621.2506, time stamp: 0xbced4b82
Exception code: 0xc00000fd
Fault offset: 0x000000000009c783
Faulting process id: 0x0x14C4
Faulting application start time: 0x0x1DA0EB75814A672
Faulting application path: C:\Users\Jim\AppData\Local\Roon\Application\Roon.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: be6fef01-3167-4e67-b114-07df80f8bd2c
Faulting package full name:
Faulting package-relative application ID

14

Update! Issue Resolved! After exhausting nearly all my troubleshooting options, I finally identified the source of the problem. I noticed unusual activity on my music NAS and couldn’t figure out what was going on since I didn’t have any devices connected to it at the time. Upon logging into my NAS, I discovered an unexpected login from my network. After some investigation, I traced it back to my new Zidoo media player, which I had acquired to replace my Zapitti for watching movies. I had initially connected the Zidoo to my NAS to test my multichannel tracks and then forgot about it.

As it turns out, the Zidoo was constantly scanning my music tracks and taking precedence over Roon, which was causing conflicts. Whenever Roon attempted to access the music files, it was being blocked by the Zidoo, resulting in crashes and other issues with the Roon software. To resolve this, I deleted the music settings from the Zidoo, and everything was back to normal with Roon. What a relief! Thanks for the assistance throughout this troubleshooting journey.

3 Likes
15

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