Roon cut out and not working after rebooting everything (ref#5QUL2B)

Support
1

What’s happening?

· My Roon software won't start up

Describe the issue

Roon just cut out 30 minutes ago. I rebooted EVERYTHING and my network is up and running.

Describe your network setup

I'm NOT going to spend hours dealing with nonsense requests from you. My network is fine and EVERYTHING else works EXCEPT Roon.

3

Well, I am not holding my breath for any help from this source - RoonCommunity or Roon Labs. I just looked at my last request for "support that I posted last January!!! Got exactly ONE (1) response asking me what kind of phone I was using.

Colossal waste of time…

4

Hey @mnilan,

Thanks for writing in and sharing your report - sorry to hear you’ve had a less then great experience gaining help from the Roon community previously. :-1: I’m confident we can change that this time around!

I completely understand where you’re coming from - time is precious! Based on your description, it sounds like the issue is currently linked to your Nucleus, rather than your Roon remote devices.

What happens if you click ‘select a different server’? Do you see your Nucleus after this?

We’re not seeing the Nucleus active within our servers, can you confirm the device is booting up properly?

Are you able to access the webUI of the Nucleus via a web browser? The Web Interface can also be accessed by:

  1. Typing in the IP Address of the RoonOS Device in a Web Browser

  2. Typing the hostname of the device, for example http://nucleus

  3. Typing the .local suffix for the device, for example http://nucleus.local

Let me know the above! Thanks Mike :+1:

5

Benjamin:
Thanks for the response.

When I click on select a different server is a message which says:

“Select a different Roon Server
If you select a different Roon Server, you won’t be able to access the music you had before. Is that what you want?
No Yes”

I rebooted the Nucleus by unplugging it for 30 seconds and I get a green flashing light to the right of the networking port. I do not know af any other way of to confirm the device is booting up properly.

I do not know the Roon device’s IP address but typing in “http://nucleus” in my browser (Safari) didn’t bring up a complete IP address. When I tried the ".local"extension, I get "Do you want this website to open Roon

I stopped there because I cannot parse this response.

Thanks,
Mike

6

Benjamin:
My Roon Nucleus just started working again… I have no explanation or even a guess. Poltergeists?

Anyway, thanks for whatever you may have done. I have music again.
Mike

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