· The Nucleus boots up and I can connect to it in the Roon app without issue, but I have a question about configuration/storage/attached devices
Describe the issue
Firstly, I have limited technical abilities (and prefer to speak with someone). I had some help from someone who has audio programming knowledge who reached out to Roon due to issues getting the system working. After directions from Roon he told me to share the results with you to assess next steps: (1) Verified network (2) Web UI cannot get operating system to reinstall (3) Does not show up as a server (4) Status shows as: Roon database and settings are not ready. Just signed up for a Lifetime Subscription so really would like to start enjoying :-)
Thanks for writing in! Sorry to hear about your Nucleus issues. At this time, we’re unable to offer phone support, unfortunately, but you’re in the right spot to receive direct assistance from our team here on the community
Based on what you’ve described, it sounds like there may be a problem with the internal storage or database on your Nucleus One. Let’s go through a few steps to troubleshoot:
Power Cycle the Nucleus One
Turn off the device and unplug it from power for at least a few minutes before restarting.
Once powered back on, check if the Web UI becomes accessible again.
Try Accessing the Web UI from a Different Device
If you haven’t already, attempt to open the Web UI from another device or browser to see if the reinstall option works.
It would be good to review a set of Nucleus logs from the machine - if you could please use the directions found here and send over a set of logs to our File Uploader?
This will help us better understand any underlying issues or potential hardware issue. Let me know if you have any questions along the way!
The steps were a bit different, so I’d triple confirm your friend was able to test out using a different remote device to access the webUI. No matter - We’ll do everything we can to help you get up and running!
These signs suggest that the Nucleus may be having trouble loading its operating system properly or accessing the internal storage where Roon’s database lives.
If possible, can you share a screenshot of the Web UI showing the current status?
Has this Nucleus been used before, or is this your first time setting it up?
Perhaps manually resetting your Roon database would be helpful here - please note that you’ll need a saved backup to restore any settings and profile adjustments you have saved. If you don’t have a backup, don’t proceed with the following:
Thanks for the screenshot of the Web UI. The Networking section being blank is concerning. The Nucleus is clearly connected to your local network, since you’re able to access the Web UI, but it doesn’t appear to be reaching outside your network, as we’re unable to see it from our system.
The best way to proceed is to follow the database refresh steps that @benjamin sent you earlier. Were you stuck on the second step (i.e. stopping RoonServer from the Web UI)? If so, we can help guide you through that part. Just let us know where you’re getting stuck.
The only part of the WebUI we could access was in that screenshot. We tried all of the options there, reinstalling the OS, resetting the database, and reformatting the drive. None of those options make any difference, we still can only see that limited part of the UI and cannot find it with Roon software to setup.
Based on the screenshot and the symptoms you’ve provided, it sounds like you might be suffering from a failing m.2 SSD.
If reinstalling the OS and rebooting the machine didn’t help, the best next step here is to get in touch with our RMA department directly, as they’re in charge of all hardware-related Nucleus issues. To do so, open the Typeform link below and select ‘Other’ followed by 'This issue is related to a physical component".
