With the current build we’ve fixed a bug which was causing Roon to ignore backups made with older versions, but backup itself was working all the time. As for the ‘empty’ folders - backup files are there, but they are hidden.
Thank you very much. Just to make sure that I understand you correctly - are you saying the hidden folders are not a problem because they can be used for restoring backups even though they are invisible in the Finder?
Thanks a lot for your help and also for your prompt reply. Great job!!!
Would it be possible to make the files visible again? I use a third party tool to sync the backups to different directories, and it seems I can’t point it to hidden files.
3 posts were merged into an existing topic: ROON Backup writing hidden files to disk drive which cannot be deleted
@support Is hiding the backup folder on Macs with MacOS 10.13 now a feature or a bug?
I have a visible backup folder with old backups up to 15.10.2017 and a hidden folder with first a dot in front and followed by the same folder name as the visible folder. This one contains all to newer backups including the one made with the latest Roon version (build 274).
Not really user friendly to occupy disk space without showing the files as a backup. Also the inconsistency of having 2 folders, one hidden, to me looks more like a bug than a feature. My Roon backup folder is on an external harddisk that is formatted with HFS Extended (Journaled).
I am seeing the same behavior, running MacOS 10.13.1. I started clean after 274 and removed all backups, visible and hidden. When I created the first ‘Scheduled Backup’, a visible folder was created. Then, when I selected ‘Backup Now’, it wrote the backup to a newly created, hidden backup folder with the same name as the visible folder. If the intention was this hidden folder behavior, why?
This thread has been quiet for four weeks but the last two posters raised a very legitimate question:
You have told Roon users that the Roon backup program is working just fine and that backups can be successfully restored from folders that do not show any content in Finder or in Roon. Instead, the backups are hidden in these folders. Unless you are using Terminal, there is not way to “see” the backups in these folders. This definitely seems like a bug to me – users should be able to see each and every backup that is in their folders, shouldn’t they? Why hasn’t this bug been addressed? Why haven’t these questions been answered? I, and others who are wondering if Roon’s backup feature is really working as intended, would like some answers.
It’s a feature / design choice and was introduced to discourage users from inappropriately selecting and risking corruption from outside Roon.
If you are happy with the later backups (in the hidden folder) you may remove this visible folder.
I don’t know know why the original folder was not just prefixed with a “.” to hide it. Maybe @support could comment on this.
Thanks for the response today clarifying that the hidden content in Roon’s backup files was an intended feature rather than a bug. It still seems less than satisfactory since you can’t see whether your file has been backed up. So I assume there will some sort of fix for this in a future update that will address all concerns. If there is an update from @Mike now, that would be great. Thanks!
Yes, this change was by design, but we’ve got a lot of feedback on the change, and we’re going to be addressing this feedback for a future release.
Look for an improvement here soon, folks!
I just ran some backups on the new Roon 1.4 and didn’t notice anything different about the backup process. In other words, the actual backup files are still hidden from view. Is a change still in the works?
Yes, we still plan on re-visiting this design. We just didn’t want to either delay the 1.4 release or add additional stress to the QA team. It’s on the list, but as always we can’t comment on the details of scheduling beyond that.
Got it – thanks for the speedy response.
Not being able to locate my backups is still an issue for me. I’m not really understanding why this was considered a feature to begin with. I believe this thread was started back in October of last year, and there seems to be no “real” fix yet. We should be able to see them when we search using Find Backups and without using Terminal.
Thanks in advance for your attention and reply. Thank you
I like to backup my roon backups on a NAS and this became cumbersome with this bug, sorry feature.
Its not even a feature. It is the worst possible user experience. Personally, I have wasted much time and energy looking for the backups, and then looking for a solution. It has not been promoted as a feature - or promoted at all (at least as told by the large number of users who felt they were having a "problem’) - so not sure Roon really believes it has value. If there is value to it, great, be transparent and tell everyone. Now that there has been considerable user pushback, make it a user decision. Provide flexibility so if you believe it has value and want to “hide” things, you can. If not, allow us to select the user experience or feature that is best for each of us!
Feel exactly the same!
To call it feature only transmits my frustration to the Mods answer Roon database backup isn't working anymore [Fixed in b274]
Please, @support fix this asap!
[fixed in b274]: Nothing is fixed here by b294. We have already 2018!