What is the operating system of your Roon Server host machine?
· MacOS
What kind of device are you using to perform the login?
· Mac
Where are you trying to login?
· I can't log into TIDAL, KKBox or nugs
Have you been redirected to the Tidal/KKBOX/nugs login page in your browser?
· Yes
Please try clearing the browser cache and cookies for the [l](https://account.roon.app/)ogin page where you have been redirected
· No, the issue remains the same
Content / Popup Blockers
· No, the issue remains the same
Temporarily try to use a different browser
· No, the issue remains the same
Please try to restart your Roon Server by closing the Roon Server app in the taskbar (MacOS), task manager (Windows) or rebooting your Roon Server machine.
· No, the issue remains the same
Different device
· I cannot switch to a different device
Are you still facing the issue on the different device
· No, the issue remains the same
Record the timestamp
· 17:40 april 8, 2026
Describe the issue
Roon desktop app is not able to recognizing that Tidal account authentication is successfully completed. Login window on Roon app keeps spinning.
Describe your network setup
I have Xfinity WiFi, connected via Netgear router.
Please try reassigning the DNS server in your router settings page We often recommend Cloudflare (1.1.1.1) or Google (8.8.8.8). This will ensure that the login URL reliably resolves.
Do you have any issues logging into the Tidal app directly? What about via a web player in a browser?
Wanted to follow up on this. Were you able to try changing the DNS settings on your router to something like Cloudflare (1.1.1.1) or Google (8.8.8.8) so the login URL resolves more reliably? Also, have you noticed any trouble signing into the Tidal app itself, or only when using the web player in a browser? Let us know what you’re seeing, thanks!
We’ll try this tonight,. Curious as to why this issue is happening now.? it’s been working perfectly fine for the last 10 months or so. Also, I have no issues logging into title on the same computer..
I tried changing DNS to both settings and I am getting the same results. Everything else is connecting fine, including the Tidal App. This is extremely frustrating. I have already canceled my roon subscription which is scheduled to renew in May. My case seems isolated, as I am not seeing other posts on this topic. Would it be possible to get support by phone?
I completely understand your frustration, especially when a system that has been stable for months suddenly stops working.
Regarding your request, we do not offer phone support, but we are more than happy to assist you right here. Resolving issues on the Community site ensures that our entire team—including QA and developers—can review the technical details and weigh in to find a solution.
Since the DNS change didn’t help, we need to look closely at the “handshake” between your web browser and the Roon app. When you click “Login,” Roon hands the process over to your browser, and once you authenticate, the browser needs to pass a “token” back to Roon.
To help us pinpoint where this is failing, could you please try the following?
The Browser Swap: When you click "Login" in Roon and your default browser opens, copy that URL immediately and paste it into a completely different browser (e.g., if you use Safari, try Chrome or Firefox).
The Redirect Pop-up: After you enter your Tidal credentials in the browser, do you see a pop-up asking for permission to "Open Roon" or "Return to Roon"?
The Result: If you click "Allow" on that pop-up, does the browser just sit there, or does it return you to the Roon app where the wheel continues to spin?
This information will help us determine if the issue is with the browser's security settings or how the macOS handles the link transition back to the Roon app.
Thanks for the update. I’m sorry you’re still having issues syncing your Tidal account. Could you bring your server back online, and we’ll enable a fresh diagnostic report?
Some additional troubleshooting steps in the meantime:
Move the contents of the /Cache folder elsewhere, like your desktop
Try restarting Roon and verify if the issue still occurs
If that doesn’t help:
Check Roon subscription status at
http://roonlabs.com
— look for expired payment, lapsed trial, or plan change. Log into your account and ensure everything is looking good there.
Deauthorize the Mac mini from Roon account settings to ensure there is no server conflict with other machines.
Restart Roon Server on the MacBook Air after resolving the above
I am unable to locate the cache folder on my machine via finder but i was able to use terminal to move the Cache folder using the following command mv ~/Library/RoonServer/Cache ~/Desktop/, which did move the folder to Desktop. I tried accessing roon again and connecting Tidal but it did not work.
My Roon Subscription is scheduled to renew on May 6, which I have cancelled. My current subscription should be valid till May 6, so I don’t think my roon subscription status should have any impact to the Tidal login issues here.
How do de-authourize my Mac Mine, please provide instructions for this.
