Roon disconnects when Wear OS notification received

Roon Core Machine

QNAP NAS

Networking Gear & Setup Details

ASUS GT-AX11000 router with multiple units of Asus XT8 in a mesh config with wired backhaul.

Connected Audio Devices

Samsung S22 Ultra
Samsung Galaxy Watch 4 with Wear OS

Number of Tracks in Library

Less than 2000

Description of Issue

Roon remote on the Samsung S22 Ultra stops playing when a notification is pushed out by the Samsung Watch 4. This happens only when watch only notifications are pushed out- no problem when the Samsung S22 Ultra pushes out phone notifications.

For example, when I am exercising the watch pushes out health notifications every few minutes (as set in the watch). The notification completely stops Roon remote on the phone requiring me to stop my exercise, find the phone and press play on the Roon remote on the phone all over again.

Very annoying. Please fix asap please!

No one else has the same issue? Roon support?

Hey @Ajit_Prabhu,

Thanks so much for writing in, and you have my extreme apologies for the delay in getting to your issue! If possible, could you provide a status update on your issue? Are you still running into core issues when trying to use Arc?

If yes, could you please reproduce the issue, and grab the date and time of when the issue occurs, and share that info here?

We’d also love to grab a set of manual logs from the affected mobile device. Please use the directions found here and send over a set of logs to our File Uploader.

Thanks!

Thanks for responding, Benjamin.

I do not think my problem is with ARC.

My problem is that when I am in my home exercising in my home gym and connected to my home LAN, my Wear OS watch will periodically originate notifications (eg time, distance, steps, heart rate, calorie burn). These notifications are originated by my watch, not the phone to which it is tethered and works independently of the phone.

The moment my Wear OS watch triggers such a notification, I hear it in my plugged in airpods and the Roon stream playing from Roon Remote on my Android phone stops. I have to restart the Roon stream by pressing play on my phone. Sometimes pressing play on the airpods can restart the Roon stream but mostly not.

In contrast, whenever the phone initiates a notification, Roon Remote on the phone mutes temporarily and I hear the notification on my airpods. Once the notification is complete, the Roon Remote on the phone unmutes and the Roon stream automatically restarts. This was the behaviour also for the Wear OS watch notifications until an update (I don’t know whether the Wear OS, Android or Roon Remote, or Roon Core) broke it.

Hey @Ajit_Prabhu,

Thanks for the update and additional information. I’d be curious to see your Wear OS notification settings, have you done any customizations to them?

Here is a helpful article to access these settings if you haven’t yet:

https://www.makeuseof.com/manage-notifications-wear-os/#:~:text=How%20to%20Adjust%20the%20Sound%20and%20Vibration%20Settings

I’d be curious to see if there is a specific setting tied to the notifications that is causing Roon to stop completely.

Let me know, thanks!

I have not made any specific customizations to the default Wear OS notification settings except that I have set the Guide frequency in the Workout Screen settings to 5 minutes. So every 5 minutes I get a voice notification from Wear OS on the workout metrics (eg distance, calories, heart rate, etc.).

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