· When I try to start Roon I get a message "Waiting for your Roon Server..." Roon is trying to connect etc
Tell us about your home network
· Charter modum, Netgear devices in the house. Everything works perfectly except Roon which will not start. Can run Qobuz directly to Moon Ace and it works fine. When attempting to open Roon on my Mac I can't even access "About Roon" in the Apple menu
Since you’re running macOS, the behavior you’re seeing is consistent with the newer, stricter Local Network permission controls in the recent macOS releases.
Please try the following steps:
Open macOS System Settings → Privacy & Security → Local Network
Make sure Roon and Roon Server are both enabled
Even if they are already enabled, please toggle them off and back on
Fully quit Roon Server from the macOS menu bar / task bar
Reboot your Mac
After reboot, launch Roon again and check if the devices is avaliable again.
Once these permissions are refreshed and the system restarted, your audio devices should reappear.
Please let us know if the issue persists after these steps, and we’ll continue from there.
We’ve just reviewed your latest RoonServer logs, and the great news is that everything looks perfect now.
The logs confirm that your server successfully passed the authorization stage, updated the database, and is running smoothly. More importantly, it has successfully connected to your network and already discovered your streamer via RAAT.
You should be completely good to go. Enjoy the music, and please let us know if you need anything else!
Thank you for your note. Unfortunately, when I try to open Roon on my laptop, i just see the icon spinning away. No connection. I tried on my iPad and iPhone, which I have also used to control Room and I see a message: Connect to your roon Server and I see a MaBook-Pro icon and a button to “Connect.” When I press “Connect,” I see only the Roon icon not doing anything. I have powered down the modum and both remote devices as well as the QNAP where the various files in my library are located. I am able to open the QNAP and see all the files (which I often access via Roon) but am not able to open Roon on any device. Should I try reinstalling? Thanks for your help.
Thanks so much for the additional information, and I apologize for the long delay in our response.
This is a critical piece of information, it looks like your QNAP hasn’t been online or connected with our servers for almost two weeks.
As a first step here, can you check if Roon Server is actually running on the QNAP?
Go to the QNAP’s App Center and confirm the Roon Server app is running. It may have stopped after the reboot. If it’s not running, start it and wait 60 seconds.
I’m also curious, on any Roon Remote, when you see the “Connect to your Roon Server” screen, look for a “Select a different Roon Server” - does this option show you the QNAP at all?
How is the QNAP connected to your primary router specifically? If you can, I’d temporarily see if you can set up a direct ethernet connection between the two and see if you’re able to recognize the QNAP afterward.
The message I get is that the Status is stopped. It gives me the option to change database location and an icon to download all files as a zip file or replace the current Roon server. I see no option for “restarting.” I see “Roon Server is installed succesfully on your QNAP. You can connect to your core with a roon capable device over network.”
One further piece of info. I can see all the files on my QNAP but when I try to start Roon I see a message: Connect to your Roon Server and I get an icon for my laptop. I do not see my QNAP
It’s very frustrating to me that this has been going on for 2 to 3 weeks without resolution. I see you have absolutely no possible way for me to actually talk with someone. It doesn’t seem to me like this should be such a difficult problem to solve.
I sincerely apologize for the delay in getting back to you — this should not have taken this long and I completely understand your frustration.
Here is what is happening: as part of Roon 2.65, we migrated to a newer technical foundation (.NET 10) which requires updated system libraries. The native QNAP Roon Server package relies on the libraries provided by your QNAP’s operating system, and unfortunately your QNAP’s system libraries are no longer meeting the minimum requirements. This is why the Roon Server shows as “Stopped” and cannot start.
The solution is to migrate to running Roon Server via Docker on your QNAP. This is the officially supported path going forward and it is a one-time process. Docker bundles its own libraries, so it works independently of your QNAP’s system version.
We have a step-by-step guide specifically for QNAP here:
Your music files will remain exactly where they are — you just need to point the new Docker container to them. If you have a Roon backup, you can restore it after the migration to recover all your settings and playing history.
Please follow the guide and let us know if you get stuck at any point — we will walk you through it.
Thank you for your help. I followed the guide and everything seemed to go as planned but I cannot seem to access the music folder on my QNAP. The files are definitely there in the Music Station but they don’t show up when I open Roon. Help would be appreciated.
