Roon does not connect music files on my computer

[Sirichol_Siricharean]

After I last updated Roon, Roon couldn’t connect to music files on my notebook computer, Roon couldn’t find my audio device and didn’t connect to the tidal I was a member of.

I uninstalled Roon and reinstalled it and signed in with my account, doing this several times but it still doesn’t work.

How do I need to fix the following issues?

Thank you

[Carl]

Hey @Sirichol_Siricharean, to receive appropriate help, it would be really helpful if you could complete the template provided below.

You can copy and paste it in your reply.

Please be sure to include details of your core, network, storage location of your media files, and any messages displayed by Roon.

Including these details in your first post helps resolve your issues faster.

Thank you.

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Roon Core Machine

Include your operating system and machine info (Model, CPU, RAM).

Networking Gear & Setup Details

Your networking gear (model of routers/switches/etc), connection types (Wifi/Ethernet), and any firewalls, antivirus, or VPN software.

Connected Audio Devices

Specify what devices you’re using and their connection types, like USB/HDMI/Chromecast, etc.

Number of Tracks in Library

Tell us how large your music library is, eg. “30,000 tracks”.

Description of Issue

Tell us about the problem you’re having in as much detail as possible. Screenshots are always appreciated!

[Sirichol_Siricharean]

Roon Core Machine

windows 11 pro

HP ProBook 430 G5

Intel(R) Core™ i7-8550 CPU @ 1.80GHz,1992 Mhz,4 Core(s),

8 Logical Processor(s)

RAM 8 GB

Networking Gear & Setup Details

Asus RT-AX 3000

Wifi

Windows Defender Firewall / Endpoint Antivirus

Connected Audio Devices

USB

Number of Tracks in Library

10,000 tracks

Description of Issue

After I last updated Roon, Roon couldn’t connect to music files on my notebook computer, Roon couldn’t find my audio device and didn’t connect to the tidal I was a member of.

I uninstalled Roon and reinstalled it and signed in with my account, doing this several times but it still doesn’t work.

signed in with my account, doing this several times but it still doesn’t work.

[noris]

Hi @Sirichol_Siricharean ,

Welcome to the forum and apologies for the slow response here. Are you still seeing the issue at the present time on your notebook? If so, I would suggest reinstalling Roon and removing the previous database on the computer, I have provided instructions on how to achieve this below:

• Create a Backup of your current database
• Exit out of Roon
• Navigate to your Roon Database Location (on the PC under %localappdata%)
• Find the folder that says “Roon”
• Rename the “Roon” folder to “Roon_old”
• Reinstall the Roon App from our Downloads Page to generate a new Roon folder
• Configure fresh install as new, restore backup, or connect to existing server

Do let us know if this helps!