Roon does not log into Tidal account

Support
4

Thank you for your report, @Vas_Antoniou!

Sorry to hear you are having difficulties here. Please give the following steps a try:

  1. Oftentimes a simple reboot to the Core machine will resolve this issue and allow you to login when Roon is restarted.
  2. Try logging in to the TIDAL app or web player to ensure that the password you are using is correct.
  3. Check that your account is still active, as suggested here
  4. Remove your TIDAL cache by following these steps:
    • Quit Roon (or RoonServer)
    • Find and open your Roon or RoonServer folder
    • Locate and move only the cache folder (Roon/Cache) to another location (like Desktop)
    • Restart Roon

Let me know if this helps!

Regards,
Dylan