I cannot log into Tidal it states that " There was an unexpected error check your account details (InvalidRemoteData)
I can log onto Tidal on the web and I can log into Tidal in its application.
I have deleted Roon and reinstalled same issue
Help I’m without Music
Urgent please please support
bearFNF
(bearFNF)
3
Try this:
Also adding @support if that does not work.
dylan
(Dylan Caudill)
4
Thank you for your report, @Vas_Antoniou!
Sorry to hear you are having difficulties here. Please give the following steps a try:
- Oftentimes a simple reboot to the Core machine will resolve this issue and allow you to login when Roon is restarted.
- Try logging in to the TIDAL app or web player to ensure that the password you are using is correct.
- Check that your account is still active, as suggested here
- Remove your TIDAL cache by following these steps:
- Quit Roon (or RoonServer)
- Find and open your Roon or RoonServer folder
- Locate and move only the cache folder (Roon/Cache) to another location (like Desktop)
- Restart Roon
Let me know if this helps!
Regards,
Dylan
dylan
(Dylan Caudill)
5
Hey @Vas_Antoniou,
Just wanted to check in and see if you were able to get this resolved. Let me know if you require any additional assistance!
-Dylan
dylan
(Dylan Caudill)
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A post was split to a new topic: Can’t login to TIDAL account