Roon does not play files from harddisk or Qobuz, but work with Tidal

Support
1

Roon Core Machine

MacBook Air 2015. latest OS

Networking Gear & Setup Details

Connected Audio Devices

Denon Surround

Number of Tracks in Library

6000 tracks

Description of Issue

Hello again.

Today I have a more serious Roon problem.

In Qubuz and most of mye own files on a harddisk, Roon does not play. When I start, this message show: “too many errors. Stopped playing”.

The funny thing is that in Tidal, all works perfekt.

I have deleted the app on the Mac and installed it again, but that did not help.

What can I do?

2

I would like to add that everything works fine with ARC.

3

Please add the details of your network hardware and setup to your support request. And how is the Denon connected in Roon? Are you using an HDMI connection, or a network connection (wired or wifi) using Airplay?

Full information makes diagnosis easier. Thank you.

4

Macbook air with HMDI. Wifi, with very high speed (around 500Mps)

5

So the Roon Core is on a MacBook Air, and this is connected via wifi to the internet? And you use the HDMI connection on the MacBook to connect to the Denon?

Roon Labs strongly advise that a Roon Core have a wired connection to your network.

However, you are saying that you are getting errors even with your local files - and these are on the MacBook’s harddisk?

And when you say Tidal files are OK - you mean playing Tidal files via Roon?

Please can you confirm the above points to give some more information about your issue. Thanks.

1 Like
6

Hey @Knut_Kirkesaether,

Ben with the support team here, thanks for writing in!

I’d be curious to see the additional information @Geoff_Coupe has requested above, if you’re still having playback issues on your Macbook Air!

Please reproduce the issue and share a specific date and time, as well as the name of the track when the issue occurs. Thanks!

8

This topic was automatically closed 45 days after the last reply. New replies are no longer allowed.