Roon does not recognize Innuos device (ref#4EX4WO)

[Peter_Lindqvist]

Is Roon Server running?

· Yes, Roon Server is turned on and running.

What do you see on your screen?

· "Looking for your Roon Server"

Please try to restart your Roon Server by closing the Roon app in the taskbar or rebooting your Roon Server machine.

· No, the issue remains the same

Please try to restart your network setup by unplugging, waiting 30 seconds and then replugging in your networking gear.

· No, the issue remains the same

Please select how you've connected your Roon Server to the internet

· Roon Server is connected by *Ethernet*

Have you checked your firewall settings to ensure that Roon is allowed through?

· Roon still won't connect even after checking this aspect

Have you verified that Roon Server is on the same subnet as your Remotes?

· My Remotes and Server are on the same subnet and I still can't connect

Sometimes the issues can be resolved with a reinstall of your Roon Remote app. Let's try to perform a reinstall and see if it helps.

· I've reinstalled the Roon Remote but it did not help

What is the operating system of your Roon Server host machine?

· *Windows*

Select any of the following components that are present in your local network setup

· *VPN* installed on RoonServer or Roon Remotes

You mentioned a VPN. Have you tried disabling it?

· I tried disabling my VPN/proxy connection and Roon still won't connect

Describe the issue

My Roon don´t recognise my Innous device

[benjamin]

Hi @Peter_Lindqvist,

Thanks for writing in!

As a next step, could you please ensure that your Innous is showing up under your router’s device list, under your normal LAN and not tied to any VPN or third-party security / firewall software?

@Peter_Lindqvist

· VPN installed on RoonServer or Roon Remotes

It would be good to confirm your Roon remote devices are also on the same network. Rebooting your router may help as well.

We’ll be on standby for your reply!