Roon does not sign in to account automatically

[Bjorn_Sandviken (Bjørn Sandviken)]

Core Machine (Operating system/System info/Roon build number)

Win 10 64 bit / I7-8700k / Roon Build 1.7 610

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

Ethernet cable in wall. Fibre connection.

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Hegel H190 - USB cable from amp to pc

Description Of Issue

I’m new and in my Trial period. Loving it so far and I’m thinking about lifetime memebership. But I have to sign in every day after I turn on my computer, why is that? I see others with the same issue, but I didn’t find a solution. It’s a bit frustrating, How can it be fixed?

[noris]

Hello @Bjorn_Sandviken,

Welcome to the forum and thanks for reaching out! We are aware of a few similar reports to yours and we have an active investigation into this issue with our QA team.

I have added your report to the investigation ticket, we are looking into this behavior and if there is any further information needed for the investigation, we’ll let you know.

Thanks in advance for your patience here!