I have the same problem as you do (tidal not syncing to roon). Everything worked fine in the past but, all of a sudden, the syncing quit and I can’t pull up albums from tidal when I do an artist search in roon.
Did you ever find a solution?
Thanks for that screenshot. You don’t appear to be using a valid DNS server, I would advise you change this to DNS to Cloudflare DNS, Quad9 or Google DNS or set DHCP instead and ROCK can get the DNS settings from the router.
Thanks for checking that aspect. For next steps, can I please ask that you access your Nucleus Roon logs by using these instructions and send me a set? Any issues accessing logs, just let me know and I can clarify, thanks!
Thank you again for sending those logs over and for your patience here while we’ve had a chance to look into your case further!
According to the logs, it doesn’t seem like the Nucleus is able to make any external network connections, all of the networks requests are failing, so to me this looks like a networking issue.
I have a few suggestions as how to proceed with troubleshooting, which I’ve noted below:
I would start off by rebooting both the Nucleus (via the Web Interface) and your router
Check to make sure you have the latest router firmware installed
How is the Nucleus connected to the Eero network, is it going direct into the router or through a satellite/switch? If you are using one of the satellites/switches, please try to connect to the primary router.
Create a Backup of your Roon Database and perform a Nucleus OS reinstall: