Roon doesn't get content lists from Tidal

Support
1

Core Machine (Operating system/System info/Roon build number)

Dell XPS13 laptop, Windows 7, Roon 1.7 (build 667)

Network Details (Including networking gear model/manufacturer and if on WiFi/Ethernet)

LAN cat 6. Router Asus, Netgear switch
Same situation on LAN and WIFI

Audio Devices (Specify what device you’re using and its connection type - USB/HDMI/etc.)

Allo Divine, SP/DIF

Description Of Issue

On Tidal tab no content, on Discover Tab only library content, Tidal section empty/refreshing. Search results: only albums from library, Tidal Main albums no content/refreshing. When chose artist from search results- - no content/refreshing.

At the same time I can play tracks from tidal from my playlists, queue, some search results (tracks as direct search results, albums from library as search results).

2

Anybody?

It’s rather not configuration issue. Everything worked well for a few months. The problem appeared few days ago.

4

Hi @Dariusz_Muraszko,

Can you try going to Settings > Services and sign out of TIDAL and then sign back in? Any change?

We’ve also seen changing DNS service to Google or Cloudflare help in these situations — Can you give that a try?

5

Hi Dylan,

I already performed steps you suggested.and it didn’t help.

I already wanted to reinstall RoonServer and before it I made new backup copy. After that it started to work again. I don’t know if permanently or not. We will see.

Thanks for your help.

1 Like
6

Hi @Dariusz_Muraszko,

Thanks for letting us know that Roon is working again!
If you experience any further issues, please just let us know and we can take another look.

8

@dariusz,
Actually how did you “reinstall roon server”
I restored my roon library from my backup but it didn’t fix the problems that I have which are the same one that you had

9

I haven’t reinstall Roon Server. I was supposed to, but I only restored library from backup).

I have RoonServer installed on laptop so it would be easy to uninstall, than install again and restore library from backup.

Maybe you should restore older backup? I restored the oldest backup for my present version of Room Software.

10

This topic was automatically closed 36 hours after the last reply. New replies are no longer allowed.