Roon doesn't import all files that it scans

(Lee Dickinson) #6

Not much, because not many tracks are so affected. One example, the artist “JerryGarcia/David Grisman” shows in Tracks for the album “Shady Grove”, however, on my NAS the artist is given a “David Grisman”, the album is listed as Shady Grove, and the songs are listed such as “01 Jerry Garcia - Shady Grove.flac”. The NAS did not put the “/” there, Roon did.

Another riddle. My NAS has artist “Annie Moses Band” with two albums titled “Always Morning Somewhere” and “Eden”. Roon Tracks lists the album “Eden” under artist “Annie Moses” which is listed on Tracks in white and neither the artist “Annie Moses” nor the album “Eden” appear under Roon Artists. In Roon Tracks “Annie Moses” is alphabetized under “Annie” indicating that Roon sees it as a band rather than an artist name. Right after that in tracks is the artist “Annie Moses Band” listed in blue and the other album “Always Morning Somewhere”. These show up in the Artists list and are playable. Eden is not. The NAS shows them identically listed in format

Annie Moses Band > Always Morning Somewhere
> Eden

(Fernando Pereira) #7

Roon does not use the folder or file names to identify albums, artists, or tracks (with some subtle exceptions related to multidisc albums). What you see for albums/artists/tracks on Roon is whatever Roon inferred by matching the files in your collection to the metadata it has access to, with the help of any ID3 tags on the tracks in your collections.

Roon accesses your collection from the NAS by remote-mounting the corresponding NAS folder(s) on the native filesystem where the Roon Core is running. Linux and macOS have different filename/folder name restrictions, so it’s not surprising that the two cores see different file sets if the file or folder names contain reserved characters for the native filesystem.

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(Brian) #8

My comment about forward slash pertained to the file system names, not Roon’s. I had perhaps misunderstood you, but you did say folder names.

On your other points, it sounds as though Roon has identified some of your albums, and not others.
Do you see that in Album View?
When it does, it can replace your metadata with its own, e.g. two primary artists on Shady Grove rather then your solitary Jerry Garcia. If it can’t, then you are reliant on your own metadata to tell Roon that Annie Moses for example is a contributing artist.

You may find Roon’s User Guide helpful in organising your metadata.

EDIT I see @Fernando_Pereira has already answered. Thank you

(Lee Dickinson) #9

I’m regretting a lifetime subscription to Roon right now. Auralic Lightning has no problem finding all of my music on the NAS and can search Tidal on an artist names and bring back the albums in seconds. Roon plays the “spinning wheel - got to go round” icon and doesn’t return anything. Roon finds 5,000 out of 8000 tracks on a MacBook core and 3,000 out of 7,000 tracks using a ROCK core. All 7,000 tracks are sitting there in one folder on the NAS.

And you say “its not surprising that the two cores see different file sets”. The reserved characters were in the artist listing on Roon Titles - not on my NAS. There were no reserved characters on the NAS.

I guess I get to learn about metadata databases now just to get Roon to recognise what is sitting right in front of it. I bought the marketing hype that it would simplify and expand my listening experience. The only thing expanding is my frustration with Roon and Roon ROCK cores and …

I don’t know what or where my metadata is. I have no idea how to get Roon to simply give me access to all of the properly named and organized valid FLAC files in a single watched folder.

(Lee Dickinson) #10

From the user guide…

Watched Folders

When you set up a watched folder, Roon will scan the folder and add any music it finds to your library without moving or changing the files at all. Roon will also monitor the folder for changes, so any music you add later will automatically be imported.

NO IT WILL NOT. Well, maybe it WILL add any music it finds, but it won’t find it all and it will find different music with different cores. IS there a core that works?

(Lee Dickinson) #11

In SETTINGS>LIBRARY>IMPORT SETTINGS I changed the default “Prefer Roon” to “Prefer File” and it may be finding them. It is proceeding slowly.

(Brian) #12

Don’t give up now! You’ll get there in the end. Roon should do most stuff automatically, but sometimes needs a little help if you want it to behave just so.

The reason things are going slowly right now is because Roon is busy analysing your music, see here, which also explains how you can tell it to hold off a bit.

On the point about why a number of your files are not being imported, I don’t have an answer if my suggestion above is wrong. So let’s get the professionals in - @support

(Noris) #13

Hi @Lee_Dickinson,

Apologies for the frustrations here and thank you for reaching out to us regarding this issue.

Having special characters in the file/folder names is something to be aware of, but since you mentioned that your files/folders are not using these and it is the Roon metadata itself, I believe something else may be going on here.

Can I please ask you to share a screenshot of your ROCK’s Web UI page? You can upload screenshots to this Community site by following these instructions.

As a follow-up step, I have gone ahead and enabled diagnostics mode for your account and what this action will do is next time your Core is active, a set of logs will automatically be generated and uploaded to our servers for analysis.

In addition to diagnostics, we can try to see if starting with a fresh database will help. To do so please use the following instructions:

  • Create a Backup of your current Roon Database
  • Stop RoonServer from running in ROCK’s WebUI
  • Navigate to your Roon’s Database Location
  • Find the folder that says “RoonServer”
  • Rename the “RoonServer” folder to “RoonServer_old”
  • Restart the Roon App to generate a new Roon folder

Can you give those instructions a try and let me know if it helps with the import issue?

(Lee Dickinson) #14

Thanks for helping me. Screenshot of Web UI attached…

I will try to regenerate the database now


(Lee Dickinson) #15

All of this was done…

  • Create a Backup of your current Roon Database
  • Stop RoonServer from running in ROCK’s WebUI
  • Navigate to your Roon’s Database Location
  • Find the folder that says “RoonServer”
  • Rename the “RoonServer” folder to “RoonServer_old”
  • Restart the Roon App to generate a new Roon folder
(Lee Dickinson) #16

It found all 189 of my HiRes files on the NUC local drive vs. 144 before. We’ll see what it comes up with on the NAS volume. Doesn’t look promising. It says “of 6920 tracks, 1261 added, 1225 identified.” Why the discrepancy? Why aren’t 6920 tracks identified?

A day later, STILL at 1261 tracks added. With the whirling icon in the upper right corner.

(Noris) #17

Hi @Lee_Dickinson,

Thanks for giving those instructions a try. While looking at the logs from your ROCK machine, we noticed strange behavior during the importing of your “Lossless” folder.

The QA team is requesting that you disable this folder and let us know if you see any changes in the behavior you are reporting. Can you give that a try when possible?

(Lee Dickinson) #18

That is the only place I have music files except the drive on the NUC that I use for my HiRes files. I disabled LOSSLESS and Roon still says it is adding music to the library, but it is not.


(Lee Dickinson) #19

Two days - same place. Do I reboot? What do I do for music with my music directory disabled. Do I need to copy the music files to a different location and try to point to it?


(Noris) #20

Hi @Lee_Dickinson,

Yes, I would try rebooting your ROCK Core to see if there is any change. Just to confirm here, are all the tracks from your NUC internal drive showing up as expected? If you try adding a few of the missing tracks to the NUC internal drive, do those then show up as expected?

Can you perhaps share a screenshot of your “Activity Spinner”? This is what the activity spinner should look like and it is located in the top right-hand corner of Roon:

(Lee Dickinson) #21

I can do that, and I will test it, but I’d really like to use my Synology NAS for the music because I have other systems using it as well. It is supposed to be able to use NAS storage.

(Lee Dickinson) #22

I rebooted the NUC and restarted ROCK and this is the best result so far. But, I’ve done all this before. I don’t have a good file count now, bur I think there are about 7,300


(Noris) #23

Hi @Lee_Dickinson,

Thank you for giving the reboot a try. I asked QA to verify logs once more and they have confirmed that there does not appear to be an issue surrounding the “Lossless” folder any longer.

The next step here would be to take a closer look at a few examples of media files that are not importing properly. For this aspect, can I ask you to share a screenshot of the full path to one or a few of the missing files?

Also, can you please send a few of the files that are not showing up to me for analysis via Dropbox / Google Drive / ? I would like to try importing them on my end to see if there is any strange behavior regarding them on ROCK vs other platforms.

– Noris

(Lee Dickinson) #24

It is more difficult now to find a file that is not imported since 6500 of approximately 7,300 of them are imported. I lack an efficient way to compare the file directory on the NAS to the import set in Roon. Roon only gives me icons of album covers to go by. Is there any way to output a list of the files that are in Roon? I can use a Mac terminal “ls -R” command to output a list of files on the NAS.

(Geoff Coupe) #25

Go to the Track browser and make sure that the file Path is displayed for the tracks (see the drop down arrow on the right).

Then select all the tracks (Control-A is the keyboard shortcut). Click the “3 dots” menu in the top title bar, choose Export, and export the tracks to Excel. The resulting Excel spreadsheet will include the file path for each track in your library.

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