Roon doesn't keep track of what Linn DSM is playing

(Dylan Caudill) #6

Hi @David_Holler,

Does this behavior seem to happen with any specific content (TIDAL, certain files, etc.)? If you go back and play the same track again will it always occur again?

Does this behavior occur for all remotes?

#7

Hi, I have the problem with Roon not finding my Klimax when I switch it off and then on as described here: Linn Klimax DS not showing up after PC wakeup. However, once I restart Roon Server the Klimax comes back with the queue intact down to the song played and the position in that song. Therefore, at least in my case these two issues are not linked.

(David Höller) #8

Hi @dylan,

Does this behavior seem to happen with any specific content

No, seems randomly, see gif – you can see where playhead start and where it doesn’t (music starting every time).
ScreenFlow

(TIDAL, certain files, etc.)?

Can’t say anything about Tidal because I don’t use it.

If you go back and play the same track again will it always occur again?

No, see gif, random behaviour with those 3 tracks.

Does this behavior occur for all remotes?

Couldn’t reproduce it on Android, but after that couldn’t reproduce it on Mac either :face_with_raised_eyebrow: So, who knows …

P. S. I’ve also a few time run into the situation described by @papa.jay here in Linn Akurate / Music stops / Roon Remote not updated:

  • In one case the playback stopped after the first track. Another time the second track of the album started to play (without updating the Roon Remote app) but after track two the playback finally stopped.
  • I was able to start new tracks but the app was never updated and the playback is only working for one song

(thx for pointing me there, @papa.jay).

I hate to say it, I’m on my last day of the trial, but these to things (playlist stopping, no playhead) both are kinda dealbreakers to me … they spoil the experience pretty much.

So … any idea appreciated! :pray:

– David

(Dylan Caudill) #9

Hi @David_Holler,

Can you verify how the Linn device is connected to the network? Are there any switches involved in your networking setup?

Playlists Stopping

I’d like to get some additional information about this behavior:

  • How often does this behavior occur?
  • Does it always stop at the same content?
  • Have you noticed any patterns as to what causes this behavior? Specific types of content (Switching from one sample rate to another, etc)?
  • Have you noticed this behavior with any other endpoints?

UI Issue

Information Gathering:

  • If you use another remote device to connect during this time do you see the same behavior?
  • Can you confirm that the firmware on the Linn is fully up to date?

I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.

However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.

First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.

(David Höller) #10

Hi @dylan,

yeah, I’ll be in in helping to find what that is.
Feel free to enable diagnostics on my account for now.
I’ll try to reproduce it and keep you updated.

1 Like
(David Höller) #11

Hi @dylan

I’ve had an encounter today, it seems both issues are related. Here’s what happend (see the screenshots attached):

2018-12-08, 16:47 (CET): Brad Mehldau, 1st Track started after fresh start of the remote. Core started just before by logging in on the core Macbook (before, another user was logged in).
Playhead stuck:

After That: Next Song (2 - 29 Palms) playing, Playhead moving, but displayed title ist still “1 - Los Angeles”.

(On stella core for this zone, there’s the same state, also on the Android remote):

16:59: Nothing Playing. Track 2 was the last. Seems it has not quite finished playing. Track 1 peak meters animated, playhead not moving.

17:01: Have manually restarted track 3 "

Madrid".
Song playing, playhead not moving.

17:02 Restarted Roon Core on Stella. Waited on estella for core to be ready. Started Track3 > nor everythings’s as expected.

Setup as described in the beginning of this thread.

How often does this behavior occur?

Once in a while, irregularly.

Does it always stop at the same content?

Don’t think so, see above – recovery.

Have you noticed any patterns as to what causes this behavior? Specific types of content (Switching from one sample rate to another, etc)?

See above.

Have you noticed this behavior with any other endpoints?

Not yet, but actually I just use my Linn Klimax for now.

If you use another remote device to connect during this time do you see the same behavior?

Yes, see above. Same on all remotes so far.

Can you confirm that the firmware on the Linn is fully up to date?

Yep. See setup descripton.

Cheers,
David

(David Höller) #12

@dylan: Playhead stuck again. Hitting play at 18:36 CET.
18:43: Playlist not continuing after 1st track.
UI as follows,

later like here:

Track1 “Playing” has finished playing, nothing playing.

– And, then again at about 20:40 with several tracks.

(Dylan Caudill) #13

Hi @David_Holler,

Thank you for the detailed information here! Now that I have the timestamps, diagnostics have been enabled on your account. The next time your Core is active a diagnostics report will automatically be generated and uploaded directly to our servers

Once that’s been received, I’ll be sure to update this thread and pass the diagnostics over to the team for further analysis.

Update — The diagnostics report has been received.

(David Höller) #14

Hi @dylan,

I’ve set up a tidal demo account now and can confirm that this also happens for tidal playlists (just now), see screensshot, tine 21:14 CET.

(Chris Cook) #15

Can confirm the same problem on my DSM3 as well. Was working fine in the past now seems no tracks are updating progress.

(David Höller) #16

Hi @dylan,
du you have any news on this topic?

Cheers,
David

(John) #19

Hello @David_Holler,

We continue to investigate the behavior you are reporting, including testing across different networks as well as different devices. In your setup, has this issue been limited to the Klimax DSM, or have you seen this behavior with the Majik DS as well?

-John

(David Höller) #20

Hi @john, @dylan,

yep, also on Majik. Server restart doesn’t fix it.
Thing is I’m running out of trial (and the playlist stuck thing is a nuisance), that’s why I’m asking about the current state of things …

#21

FYI: after more than two months my problem reappeared today. (see Linn Akurate / Music stops / Roon Remote not updated)

(David Höller) #22

New years eve, several hours hours of playing music. Playlist stuck, no playhead syndrome is pretty much standard roon behaviour with nearly every track played, despite turning on and off Klimax, Core, Remote. Close to unusable. :expressionless:

#23

I can confirm that I do experience the very same problem with my Linn Selekt DSM. It is strange though, that a few weeks ago, when I had another Linn Selekt DSM at home for testing in the same configuration, no such problem occurred.

(Undine Krahmer-Stock) #25

Well, that same “Selekt DSM” might have had a totally different version of the Davaar Firmware installed.

Use Konfig from Linn Downloads to check which version you have on yours.

(Andre) #26

I can cofnirm I have the same problem. I have a Linn Majik DSM/3. Updated to lastest firmware/software.
Installed Roon(complete) on a macbook. So now and then I don’t see the paying bar making any progress anymore, while the music is actually playing.

When I closed roon, AND Linn Majik DSM, and started again, it worked for a few songs. And after that same problem :frowning:

I’m using Roon together with Qobuz

(John) #27

Hello @LinnDre,

I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.

However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.

First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.

-John

(Andre) #28

Thanks for the reply. After deinstalling qobuz restarting Mac. Instelling qobuz again. Restarting. Roon seems to work well.

I will keep an eye on the issue and if IT happens again I will let you know