Roon doesn't play local files or stream Tidal

@noris I recently had an issue which seemed to be resolved but now music will not play again.

Core Machine:

2018 6 core Mac Mini macOS 10.15.1 RoonServer 1.7 Build 505, wi-Fi turned OFF on Mac Mini

Local Music files: External USB drive attached to Core via new macOS Music app

Streaming: Tidal

Control: Machine 1:

late 2016 15" MacBook Pro, macOS 10.15.1 RoonServer 1.7 Build 505, Wi-Fi

Control Machine 2:

iPhone XS Max iOS 13.2.3 Roon 1.7 Build 505, Wi-Fi

Network Details:

ISP provided router Huawei HG658, Ethernet to Roon Core. Zero problems with general networking and internet (45 Mbps down, 18 Mbps up).

Audio Devices:

Weiss DAC202 direct connection to Core by FireWire using Thunderbolt dongles

Description Of Issue

I recently had an issue which seemed to be resolved but now music will not play again. Since upgrading to Roon 1.7, the “busy” spinning icon at the top right of every screen has been continuously spinning (for 6 days).

Roon can not access my local iTune files. Settings / Storage has an error message “iTunes Library XML can not be found in users… I have macOS Music now not iTunes. Occasionally, Roon shows my local content on the Artist screen but when I click on an album it can’t be found.

Roon also can not play Tidal tracks. Albums appear on the Albums View but when I click on an album it can’t be found.

A post was merged into an existing topic: No sound or albums since upgrade to macOS Catalina