Roon dropping connection and unresponsive on iMac with Cambridge Audio (ref#4NO8K6)

[Jesse_Morris]

What’s happening?

· I am experiencing freezes or crashes

How can we help?

· None of the above

Other options

· Other

Describe the issue

Roon keeps dropping the connection to my streamer (Cambridge Audio), freezing or stopping unexpectedly and not responding to input- ie- not stopping when I hit the stop icon, continuing to play a song even after Roon has been closed or force quit using Finder. I am running Roon on an Imac (M1 2021, Sequoia 15.1.1). At times the connection to the streamer does not even appear until a hard restart of the Imac has happened. As it is it is unusable.

Describe your network setup

Bell Home Hub 4000 wifi to IMac and Cambridge Audio CXN 100

[benjamin]

Hey @Jesse_Morris,

Thanks for taking the time to write in and share your report, and welcome to the community as well!

@Jesse_Morris

I am running Roon on an Imac (M1 2021, Sequoia 15.1.1). At times the connection to the streamer does not even appear until a hard restart of the Imac has happened.

Since you’re running Seqouia, can you please navigate to macOS System Settings > Privacy & Security > Local Network , and make sure Roon is allowed. If it is already enabled, toggle it off and on again. Then reboot your Mac, and see if the same issue persists.

Since you’ve mentioned rebooting helps sometimes, another area to review is your Mac firewall - can you confirm Roon is listed as proper exception to your firewall? Here’s more info on this:

FAQ: Adding Roon as a Firewall Exception

@Jesse_Morris

Bell Home Hub 4000 wifi to IMac and Cambridge Audio CXN 100

Can you test out a hardwire ethernet connection in the meantime as well?

Thank you!