Roon drops connection to output device

Roon Core Machine

Dell XPS

Networking Gear & Setup Details

Asus AC2400

Connected Audio Devices

Auralic Altair

Number of Tracks in Library

20,000 tracks

Description of Issue

During playback (Tidal or library track) Roon is loosing connection to my Altair output. “Select audio zone” appears but Altair is not in the list of available devices. It shows up after a while, but drops out shortly after. Problem started right after installing the latest update to version 1.8 - may or may not be connected.

Joseph,

This may be an issue with your network. The ASUS AC2400 is a fairly old router that actually is spec’d nicely, but has not been updated since March 2021, implying that is an older ASUS architecture.

Can you provide any more information on your network, including how your Altair is connecting to it (WiFi or Ethernet cable)? If WiFi, do you know which band (2.4 GHz or 5 GHz) you use? Also, how is your XPS Core connecting to your network? This also may play a factor in what you are experiencing.

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Hi @Joseph_Ziomek,

Thank you for reporting your issue and filling out the necessary information to get us started.

If you could, please elaborate by responding to @Robert_F. He beat me to it and asked the right questions!

One more thing, if you could provide an approximate date/time for one or more instances of this happening, I’ll be able to review your logging and see what’s going on.

Thanks,
Wes

1 Like