Roon endpoints disappearing after updates (ref#5XGY2N)

Support
1

What’s happening?

· Other

How can we help?

· None of the above

Other options

· Other

Describe the issue

Roon endpoints disappear after each Roon update

Describe your network setup

Unifi network, main switch is Dream Machine Pro, U6-Lite provides wifi connections. Roon endpoints are 2 Wiim Pro's and a Cambridge Audio CXN2

2

Hi @Mike_Linden,
Welcome to the Roon community — I’m sorry to hear that a problem is what brought you here for the first time. I’m not seeing an active license or Roon Server associated with this account. Is it possible you’re using a different Roon account for your license? Let us know and we’ll do our best to help you get things sorted!

4

Daniel,
yes, the account that my license is under should be [moderated - private email removed]

Thanks
Mike

5

Hi @Mike_Linden1,
Thanks for getting back to us with the account associated with your Roon server. I think the next step here is to enable some diagnostics on your account so our technical staff can get some more insight into what’s going on here.

However, before I enable this feature, I’d like to ask for your help ensuring we gather the right information.

First, can you please reproduce the issue once more and note the time at which the error occurs. Then respond here with that time, and I’ll make sure we review the diagnostics related to that timestamp.

6

I am unable to reproduce since this only occurs when the roon server is updated.

7

Hello @Mike_Linden,

By any chance, could you provide us with the timeframe when the upgrade will take place?

Kind regards,
Vadim

8

This is a silly question. How would I know when the next Roon update/upgrade will be released???

9

Hey @Mike_Linden,

We usually push a release every few weeks or so, but the best place to keep up with our releases is over in our Software Release Notes category on community!