Since yesterday Roon failed to load. I have reset my computer a early recovery point. That doesn’t do the trick. I have newly installed Roon software but that gives the same error.
You mention that the Windows 7 Pro (the Core) is working as expected. Where are you seeing this issue, on another Roon Client? If so, can you provide some more information regarding the client?
Also, can I please request that you use these instructions to send us a copy of your logs from the affected machine? The best way to get them over to us would be via a shared Dropbox / Google Drive link.
The machine works but Roon doesn’t. I’d load Roon Server to bypass the graphics limitations of what is probably an older machine, or consider adding a modern graphics card if you have a spare slot. If you gave us the full spec of the machine we would be able to confirm the issue.
I have loaded Roon server and that’s works fine. I think the newest version of Roon is asking a bit more from the video card and now it is to old for it.
I have a spare slot but Roon isn’t used as an endpoint on my server the Roon server program solved the none working Roon software for me.
The only thing I can’t fix is that I have made a backup from the normal Roon software and that won’t load on the Roon server software. So I can’t use the server software without losing my settings, Playlist and endpoint configuration.
I have got multiple backups and none is working. I really find it annoying because my Playlist are also gone.
Made some new backups and they don’t work.
For now,
Have got Roon software running on my server. When startup I get the error page and if I don’t click the error away then Roon works at the background with all of the Playlists.
When I click the error away and start Roonserver I want to load the backup, through another computer, on the server and that backup failed every single time.
Hope someone knows a fix for this because the normal Roon software isn’t supported by the videocard anymore.
Apologies for the delay — I brought your report to a meeting with the technical team for some feedback on next steps.
Can you try restoring the backup once more and, after doing so, use the directions found here and send us over a set of logs using a shared Dropbox link?