Roon Essentials can't read hard drive or recognize audio devices (ref#79HQAP)

Roon Software Discussion
1

What’s happening?

· I'm having trouble logging in

Where are you having trouble logging in?

· Other

How can we help?

· I'm having trouble adding music to my library

Other options

· Other

Describe the issue

I have a Roon Essentials account. I can't stay on the internet all the time. When I do connect it won't read my hard drive where my music is stored. I am running a Discovery g-101g from ELAC. I am hoping you can help because ELAC won't do anything for me. I don't know what else to do. Also it won't recognize any audio devices. Thanks for your time. Michael Saylor

Describe your network setup

Arris NVG448BQ router

2

@Michael_Saylor Roon Essentials and Roon are two entirely different products. Roon Essentials is bundled in some ELAC Discovery products, support for both the software and hardware is provided by ELAC.

You can contact them directly at https://www.elac.com/contact-us/

3

I have contacted them several times to no avail.

4

That’s a bummer. Seen others with Roon Essentials stuck in the middle with no help.

To me it sounds like a Network issue. Maybe get a local IT person to take a look at it.

Hope this helps…

–MD

5

I purchased a new router to see if it will help. I don’t have any other ideas.