Roon experiences poor performance and slowness (ref#L5M8N2)

Support
1

What app are you having the slowness issue with?

· Roon

What kind of performance/speed issue are you experiencing?

· The app takes a long time to respond to commands

Please try to reboot your Roon Server

· No, the issue is still the same even immediately after a reboot

Please try to reboot your networking gear (Router/Switches/etc.)

· No, the issue is still the same even after a reboot

Is there any change in behavior if you try to navigate to Roon Settings -> Library and set both Background and On-Demand Audio Analysis to Throttled or Off?

· No, the issue is still the same

Does the issue happen on multiple Roon Remotes (controllers) or just one?

· Issue happens on multiple remotes

Router Domain Name System (DNS) change

· I don't know how to do this

What is the operating system of your Roon Server host machine?

· Nucleus

Which model Nucleus do you have?

· Nucleus Rev B

Timestamp of issue occurrences

· started sunday7th february

Describe the issue

poor performance from roon

Describe your network setup

verizon home internet

2

Hello @Stephen_Sweeney

Thank you for reaching Roon support.

Analyzing your diagnostic data, we see that your device behaviour aligns with the issue that is currently is under investigation by the R&D team.

The device restart should temporarily resolve the poor performance.

Here’s how you can help:

  1. Follow this guide to allocate your database

  2. Zip up your RoonServer folder (right-click it and select “Compress…”):

  3. Submit the .zip file to us through our Database portal

3

Hi @Stephen_Sweeney,

Can you please also share a screenshot of your Nucleus Web Admin page here?

4

We’re going to allow this thread to auto-close due to inactivity at this time. If you require additional troubleshooting or assistance, please reach out here in a new tech support request and our team will promptly reactivate the conversation. Thank you!