Roon fails to launch after update (ref#2JQE8R)

Support
1

Hi! What’s not quite right with Roon?

· Can’t reach my Server, remotes or ARC

Can’t connect to my Server, remotes or ARC

· Other ARC issues

Tell us what's going on

· My Roon won’t open after the upgrade

Tell us about your home network

· Wang guanghui

2

Hello @wang_guanghui

Thank you for your message. Can you please use the directions found here and send over a set of logs to our File Uploader? Once logs have been uploaded, please let us know so that we can check the server for your files, thanks!

3

Hi @wang_guanghui,

Our diagnostic servers indicate that your Roon Server machine is running an outdated build (1608) and has not been online in at least twelve days.

Please ensure that Roon is safelisted in any network security or antivirus software you have installed. We recommend ensuring a reliable DNS server is assigned in the router to ensure that Roon’s requests to authentication servers and update servers can resole properly. Usually, we recommend Cloudflare (1.1.1.1).

Do you have a reliable Backup? Please try deeply uninstalling and reinstalling the server to force the latest update.

  • Exit out of RoonServer if it’s running. Double-check you have a Backup.
  • Navigate to your RoonServer’s Database Location
  • Find the folder that says “RoonServer”
  • Rename the “RoonServer” folder to “RoonServer_old”
  • Reinstall the RoonServer App from our Downloads Page to generate a new RoonServer folder
  • On the Roon Remotes, press “Use another Roon Server” and connect to the new database

Then restore your Backup as necessary.

We’ll watch for your reply. Thank you!

4

Hi @wang_guanghui,

Have you tried deleting and reinstalling the server to force an update to the latest build? Please follow the steps shared in my post above before checking Settings → About in Roon to see if you’re on the latest build.

This thread will auto-close without any further reply from the OP, so please reach out if we can support further. Thank you!

5

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