Roon fails to launch after Windows update (ref#72STU9)

Support
1

Hi! What’s not quite right with Roon?

· Can’t reach my Server, remotes or ARC

Can’t connect to my Server, remotes or ARC

· Other ARC issues

Tell us what's going on

· My windows software updated and now i can't launch roon.

Tell us about your home network

· roon was running on a relatively new Dell PC (4 months old). My wife did a Windows software update and now roon will not launch.

2

Hi @Mark_DeWeirdt,

Thanks for reaching out to Support. We were able to analyze the diagnostics report from your Windows machine, IKESG25, and can see that Roon Server is running normally there.

Could you please describe exactly how the problem appears on your side?

Thanks.

3

Hi @Mark_DeWeirdt,

Diagnostics continue to show an active PC associated with your account, so we’re going to assume this is resolved (for now) and permit this thread to close automatically without any new responses. A few suggestions in case you’re still encountering this:

  1. The Microsoft Defender firewall will sometimes treat Roon as entirely an new executable if you reinstall Windows. You’ll need to re-safelist RoonServer.exe and other Roon processes sometimes when you update:
  1. We also recommend safelisting Roon in any anti-virus software you might have installed on this PC, as these have a tendency to restrict Roon’s network access.

Thanks and we’ll watch out for your reply.